Information Technology Field Technician

Kelly; City of Lacombe; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Field Service Support (IT) Technician in Lacombe, Alberta. The role involves providing technical support, managing hardware and software installations, and ensuring seamless integration of desktop systems. This position offers a competitive compensation package and comprehensive benefits, with a rotating schedule for 24/7 on-call support.

Benefits

Comprehensive healthcare benefits

Statutory holidays

Vacation pay

Qualifications

• Experience in providing on-site and virtual technical support.
• Ability to diagnose and resolve software and operating system issues.
• Familiarity with hardware and software installation for various devices.

Responsibilities

• Provide hands-on hardware support and install software updates.
• Configure and maintain computer workstations and troubleshoot issues.
• Document procedures and coordinate with vendors for equipment installation.

Skills

Technical Support

Troubleshooting

Hardware Support

Software Installation

Help Desk Support

Education

CompTIA Certification

Microsoft Certification

HDI Certification

Job description

Job Opportunity: Field Service Support (IT) Technician

Location: Lacombe, Alberta (597 Prentiss Road, AB T4L 2N4)

Contract Duration: 12+ months

Work Schedule: Monday to Friday, onsite, with rotating 24/7 on-call responsibilities

Job Description

The primary role of the Desktop Support Analyst is to provide on-site or virtual technical support services for clients and employees in business environments. Responsibilities include:

1. Providing hands-on hardware support, such as connecting computers to the wired network.
2. Installing software, updates, and upgrades on computers and workstations.
3. Configuring new computers, reconfiguring and repurposing older machines, and setting up workstations for new employees.
4. Providing Help Desk support via phone, chat, remote desktop, and in person.

Key Responsibilities

• Diagnose and resolve application software and operating system issues, determining the source and priority of problems.
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, and telecommunications equipment.
• Install and support hardware and software for PCs, laptops, tablets, and mobile devices, with certifications from CompTIA, Microsoft, or HDI being advantageous.
• Develop alternative methods to complete tasks, correct user errors, and resolve system issues to improve team performance.
• Participate in hardware and software reviews, making purchase recommendations.
• Maintain software inventory, manage licensing, and establish upgrade policies and procedures.
• Coordinate with vendors to ensure timely delivery and installation of new equipment.
• Analyze and recommend hardware and software standardization strategies.
• Ensure seamless integration of desktop computers with various systems, including validation, file, email, conferencing, application, and administrative servers.
• Document procedures, standards, configurations, and installation instructions.

Note: This role involves a rotating schedule for 24x7 on-call support.

Why Join Us?

We offer a competitive compensation package, including comprehensive benefits covering healthcare, statutory holidays, and vacation pay.

I look forward to discussing how this opportunity aligns with your professional goals and scheduling a call to explore further.