Information Systems & Technical Support

Patterson Companies, Inc.; Cambridge; On-site; CAD 46,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) Match

Paid Time Off

Job summary

Kane Veterinary Supplies is seeking an IT Support Specialist to be the primary onsite IT contact for its Cambridge location. You will support office and warehouse staff, maintain end-user equipment, and manage local network infrastructure and business systems including AIMS ERP and WMS.

Role requires 1–3 years desktop support, strong customer service, and the ability to work full-time onsite. Occasional after-hours support may be required.

Qualifications

• Diploma in IT or equivalent practical experience.
• 1–3 years of desktop support or help desk experience.
• Knowledge of Windows 10/11, Microsoft 365, Active Directory, VPN, and Remote Desktop.
• Basic networking (TCP/IP, DNS, DHCP, LAN, Wi‑Fi) and printer/PC troubleshooting.
• Strong customer service and independent troubleshooting skills.
• Able to work full-time onsite in Cambridge, Ontario.

Responsibilities

• Provide first- and second-level onsite IT support; coordinate escalations.
• Diagnose Windows desktops, laptops, printers, peripherals, software, and connectivity.
• Support Microsoft 365, email, and other applications; document requests/resolutions.
• Provide user guidance and follow up to ensure issue resolution.
• Prepare, configure, deploy, and replace PCs, laptops, printers, scanners, and accessories.
• Set up new-employee workstations; maintain hardware inventory.
• Support warehouse workstations, barcode scanners, handheld devices, and label printers.
• Coordinate hardware warranty repairs and routine maintenance.
• Manage user accounts; administer Active Directory; configure Remote Desktop and VPN.
• Set up and maintain AIMS ERP, WMS, and Microsoft 365 accounts.

Skills

Customer service

Independent troubleshooting

Communication

Education

Diploma in IT or related field

Tools

ERP/WMS systems

Barcode equipment

Ubiquiti UniFi

Managed switches

Windows Server

PowerShell

Job description

Kane Veterinary Supplies is a Canadian wholesale distributor and manufacturer agent, providing excellence in distribution of the highest quality, cutting edge, value-laden products to the pet retail, veterinary, agricultural, and equine markets across Canada.

Position Summary

Kane Veterinary Supplies is seeking an IT Support Specialist to serve as the primary onsite IT support contact for its Cambridge location. This role provides hands-on support for office and warehouse employees, maintains end-user equipment and local network infrastructure, and assists with business systems including AIMS ERP and the Warehouse Management System (WMS). The specialist works independently onsite while coordinating with the Edmonton-based Information Systems team.

Work may involve moving and installing equipment and accessing network hardware. Occasional after-hours support may be required for planned maintenance or urgent incidents.

Technical Support & Troubleshooting

• Provide first- and second-level onsite support for staff and coordinate escalations with the IT team.

• Diagnose Windows desktop and laptop, printer, peripheral, software, and connectivity issues.

• Support Microsoft 365, email, and other company applications; document requests and resolutions.

• Provide practical user guidance and follow up to ensure issues are resolved.

Hardware Setup & Maintenance

• Prepare, configure, deploy, and replace PCs, laptops, printers, scanners, and accessories.

• Set up new-employee workstations and maintain hardware inventory and equipment assignments.

• Support warehouse workstations, barcode scanners, handheld devices, and label printers.

• Coordinate hardware warranty repairs and perform routine maintenance.

User Accounts & Access

• Create, update, and disable user accounts according to approved onboarding/offboarding processes.

• Administer Active Directory accounts, group memberships, and appropriate access permissions.

• Configure and troubleshoot Remote Desktop and VPN access.

• Set up and maintain AIMS ERP, WMS, Microsoft 365, and other approved application accounts.

Network & Infrastructure

• Assist with installation, replacement, and troubleshooting of wireless access points, managed switches, routers, Ethernet connections, and cabling.

• Troubleshoot wired and wireless connectivity using basic TCP/IP, DNS, DHCP, and LAN diagnostics.

• Support office and warehouse network availability; coordinate complex changes with Edmonton IT.

• Act as the primary onsite IT contact during network outages, server issues, and other critical technology incidents; perform initial diagnostics, communicate status, and assist with recovery under the direction of the Edmonton-based IT team.

Business Applications & IT Operations

• Support AIMS ERP, WMS, and other business applications, including logins, access, and basic troubleshooting.

• Coordinate with internal teams and software vendors on issues, updates, and deployments.

• Assist with workstation updates, endpoint protection, documentation, and IT asset management.

• Support IT projects, system rollouts, testing, and other duties assigned by the Information Systems Manager.

Required Qualifications

• Diploma in IT or a related field, or equivalent practical experience.

• 1-3 years of desktop support, help desk, or similar hands-on IT experience.

• Working knowledge of Windows 10/11, Microsoft 365, Active Directory, VPN, and Remote Desktop.

• Basic networking knowledge (TCP/IP, DNS, DHCP, LAN, Wi-Fi) and experience troubleshooting printers and PCs.

• Strong customer service, organization, communication, and independent troubleshooting skills.

• Ability to work full-time onsite at the Cambridge, Ontario location.

Preferred Qualifications

• Experience with ERP/WMS applications, warehouse technology, and label/barcode equipment.

• Familiarity with Ubiquiti UniFi, managed switches, Windows Server, or PowerShell.

• Experience in distribution or warehouse environments; CompTIA or Microsoft certifications.

Employment: Full-time, permanent Work arrangement: 100% onsite Reports to: Information Systems Manager

PATTERSON IS AN EQUAL OPPORTUNITY EMPLOYER

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $46,300.00 - $63,366.67We provide competitive benefits, unique incentive programs and rewards for our eligible employees. Benefits include full Medical, Dental, and Vision benefits and an integrated Wellness Program. Also included: A 401(k) Match Retirement Savings Plan, Paid Time Off (PTO), Holiday Pay & Floating Holidays, Volunteer Time Off (VTO), Educational Assistance Program, Full Paid Parental and Adoption Leave, LifeWorks (Employee Assistance Program), and a Patterson Perks Program.