Information Specialist - Concurrent Outpatient Medical Psychosocial Addiction Support Service

CAMH; Toronto; On-site; CAD 30,000 - 50,000; Part time

Job summary

The Centre for Addiction and Mental Health (CAMH) is seeking a part-time Information Specialist for the Concurrent Outpatient Medical Psychosocial Addiction Support Service. In this role, you will support clinical operations through intake, referral processes, and data management while collaborating effectively with healthcare stakeholders.

Qualifications

• Two years of related experience; experience in mental health/addiction is an asset.
• Proficiency in I-CARE, MS Word, Excel, and database software.
• Bilingualism (French/English) or additional language skills are assets.

Responsibilities

• Receiving referrals and gathering collateral information.
• Conducting phone screens and risk assessments as needed.
• Scheduling appointments and managing databases.

Skills

Interpersonal skills

Communication skills

Organizational skills

Analytical skills

Problem-solving skills

Judgment skills

Education

Bachelor’s degree in a health-related discipline

Tools

I-CARE

MS Word

Excel

Database software

Job description

Information Specialist - Concurrent Outpatient Medical Psychosocial Addiction Support Service

Join to apply for the Information Specialist - Concurrent Outpatient Medical Psychosocial Addiction Support Service role at CAMH

The Centre for Addiction and Mental Health (CAMH) is seeking a part-time, contract (15 months) Information Specialist to work in the Concurrent Outpatient Medical Psychosocial Addiction Support Service (COMPASS). The successful candidate will support specialized initiatives, including The Next Chapter project, by working with the inter-professional team to assist clients through intake, assessment, and referral processes.

Responsibilities include:

• Receiving referrals and gathering collateral information
• Answering clinical information calls or questions for clients and service providers
• Conducting phone screens and risk assessments as needed
• Scheduling appointments, database management, data entry and analysis
• Chart review & audit; wait times and wait list management
• Administration of referrals and assistance with clinical program needs

The Information Specialist will collaborate effectively with program staff and stakeholders, possessing in-depth knowledge of addiction treatment programs within CAMH and the community, including eligibility criteria, treatment models, and referral processes. Occasional duties include coverage of reception desks, crisis support, and other related tasks. A commitment to high-quality customer service is essential.

This position is located at 1001 Queen Street West, with work hours Monday to Friday, 9am-5pm, with some flexibility and evening hours possible.

Job Requirements:

• Bachelor’s degree in a health-related discipline
• Two years of related experience; experience in mental health/addiction is an asset
• Proficiency with I-CARE, MS Word, Excel, and database software; ability to learn new systems
• Excellent interpersonal, communication, and organizational skills
• Sound analytical, problem-solving, and judgment skills
• Experience working in diverse environments; familiarity with electronic health records and medical terminology
• Bilingualism (French/English) or additional language skills are assets

The role is entry-level, part-time, and focused on information technology within hospital and healthcare industries.