Unit Clerk II (Outpatient Medicine Clinic)

Michael Garron Hospital; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Michael Garron Hospital is seeking a Receptionist to manage clerical duties and provide patient-centered care in the Out Patient Clinics. The ideal candidate will have a minimum of Grade 12 education, relevant experience, and excellent communication skills to interact with patients and staff effectively.

Qualifications

• 2 years of relevant experience as a unit clerk in an outpatient setting.
• Knowledge of medical terminology required.
• Excellent keyboarding skills.

Responsibilities

• Acts as a Receptionist and performs clerical duties including data entry.
• Maintains statistical information for patient care delivery.
• Relates to patients and their families in a professional manner.

Skills

Interpersonal skills

Communication skills

Computer literacy

Organizational skills

Attention to detail

Time management

Education

Minimum Grade 12 or equivalent

Training related to office administration

Tools

ESM

Powerchart

Microsoft Office Suite

Ansos

SAP/SRM

Job description

OVERVIEW

Acts as a Receptionist and performs clerical duties including data entry in Ansos and maintains statistical information for patient care delivery in the Out Patient Clinics. Relates to patients and their families in a professional and courteous manner and interacts collaboratively with the interdisciplinary staff to provide patient-centered care.

EDUCATION

- Minimum Grade 12 or equivalent educational preparation.
- Training related to office administration/office coordinator.

QUALIFICATIONS

- 2 years of relevant recent experience working as a unit clerk in an outpatient setting required.
- Knowledge of medical terminology required.
- Demonstrated skill in use of ESM and Powerchart, required.
- Demonstrated skill in Ansos and SAP/SRM preferred.
- Experience with internal medicine, infectious disease disciplines preferred.
- Excellent interpersonal and communication skills both verbal and written.
- Computer literacy required; demonstrated knowledge of Microsoft Office Suite.
- Excellent keyboarding skills.
- Demonstrates ability to provide patient-centered, customer service care.
- Demonstrates tact, diplomacy, and discretion in matters related to patients, staff, and hospital affairs.
- Able to work independently as well as in a team environment.
- Demonstrated excellent organizational skills, attention to detail, and time management skills.
- Must be prepared to work in all areas of Surgical Health Services (skills & abilities considered).
- Good work and attendance record required.
- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
- All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.