Information Solutions Applications Specialist

F. Hoffmann-La Roche Gruppe; Laval; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join a leading healthcare company as an Information Solutions Application Specialist. You'll be the expert on Roche software applications, ensuring customer satisfaction and strong relationships while collaborating with teams across Canada. This role involves frequent travel and requires strong interpersonal skills and a diploma in lab technology.

Qualifications

• 5-7 years of experience in a hospital or laboratory setting is considered an asset.
• Proficient level of English and French required.

Responsibilities

• Ensure timely and accurate software installation.
• Provide excellent customer support.
• Train French speaking customers on Digital solutions.

Skills

Interpersonal Skills

Problem Solving

Collaboration

Education

Diploma in Lab Technology

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As the Information Solutions Application Specialist, you will be the subject matter expert (SME) on Roche software applications and Digital Portfolio, ensuring timely and accurate software installation and customer support while maintaining strong customer relationships. You will be required to collaborate with regional squads and the Consulting & Transformation team.

The Opportunity:

• Maintain strong interpersonal and relationship-building skills

• Collaborate effectively with colleagues and stakeholders

• Ensure timely and accurate software installation

• Provide excellent customer support

• Perform regular customer visits and provide ongoing support

• Train our French speaking customers on our Digital solutions Portfolio

• This role requires frequent travelling across Canada

• Ability to travel to the US and EU

Who you are:

• A diploma in lab technology or relevant experience

• 5-7 years of experience in a hospital or laboratory setting is considered an asset

• Ability to travel frequently (20%-30%)

• Excellent collaborator and systems thinker with problem-solving skills

• Strong interpersonal and relationship building skills

• In this position, you will be servicing customers across Canada, therefore a proficient level of English is required and French is required

• Must have a valid Canadian Driver's License."

Additional Information:

• This is a customer-facing IT role

• Regular customer visits will be required

Relocation benefits are not available for this posting

En tant que Spécialiste des Applications Solutions d'Information, vous serez l'expert en la matière (SME) des applications logicielles Roche et du Portefeuille Digital, garantissant l'installation rapide et précise des logiciels et le support client tout en maintenant des relations solides avec les clients. Vous devrez collaborer avec les équipes régionales et l'équipe Consulting & Transformation.

L'opportunité :

• Maintenir de solides compétences interpersonnelles et de construction de relations

• Collaborer efficacement avec les collègues et les parties prenantes

• Veiller à l'installation rapide et précise des logiciels

• Fournir un excellent support client

• Effectuer des visites régulières chez les clients et fournir un support continu

• Former nos clients francophones sur notre portefeuille de solutions digitales

• Ce rôle nécessite des voyages fréquents à travers le Canada

• Capacité à voyager aux États-Unis et en Europe

Qui vous êtes :

• Un diplôme en technologie de laboratoire ou expérience pertinente

• 5-7 ans d'expérience dans un hôpital ou un laboratoire est considéré comme un atout

• Capacité à voyager fréquemment (20%-30%)

• Excellent collaborateur et penseur systémique avec des compétences en résolution de problèmes

• Compétences interpersonnelles et de construction de relations solides

• Dans ce poste, vous serez au service des clients à travers le Canada, donc un niveau de compétence en anglais est requis et la maîtrise du français est également nécessaire.

• Doit avoir un permis de conduire valide canadien

Informations supplémentaires :

• C'est un rôle informatique orienté vers le client

• Des visites régulières chez les clients seront nécessaires

Les avantages de relocalisation ne sont pas disponibles pour ce poste.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.