(Remote) Application Consultant

Harris Computer; Calgary; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in utility technology is seeking an Application Consultant to bridge operations and clients. This remote role involves managing technology solutions, conducting business analysis, and providing implementation support. Ideal candidates will possess strong problem-solving skills, excellent communication abilities, and experience in system configuration. The position offers comprehensive benefits, including vacation, medical coverage, and flexible work options.

Benefits

3 weeks vacation and 5 personal days

Comprehensive Medical, Dental, and Vision coverage

Employee stock ownership

RRSP/401k matching programs

Lifestyle rewards

Flexible work options

Qualifications

• Experience working with both business and IT groups.
• Ability to travel up to 25% within North America.

Responsibilities

• Implement and manage technology solutions for clients.
• Conduct business analysis to understand client needs.
• Deliver implementation services efficiently, meeting milestones.

Skills

Problem-solving

Critical thinking

Analytical skills

Excellent written and verbal communication

Entrepreneurial spirit

Ability to travel

Tools

SQL

Job description

Application Consultant

This remote role welcomes candidates anywhere in Canada and the US.

Our Implementation Team is looking for an Application Consultant passionate about providing segregated IT transformation for our clients. The candidate should act as a conduit between Operations, R&D, and clients, working cross-functionally to become a product expert and a client process advisor.

The Application Consultant role is project-driven and supports a wide array of services for our customers.

What your impact will be:

1. Work with colleagues and managers to implement and proactively manage technology solutions for our clients.
2. Provide implementation support to new clients, leading them through the process, communicating effectively, and resolving issues to ensure successful product utilization. Train users in system setup, administration, and maintenance.
3. Conduct business analysis through gap analysis, root cause analysis, business process reviews & documentation, and requirements elicitation to understand client needs and help achieve organizational goals.
4. Understand clients' business processes and configure applications based on their needs and industry best practices.
5. Own the user acceptance testing and change management process, ensuring stakeholder satisfaction through testing and training.
6. Create user documentation and handover materials to support staff.
7. Build client capabilities by identifying opportunities for additional products and services that meet their needs.
8. Support Project Managers by managing engagement contracts, identifying bottlenecks, and providing project updates.
9. Deliver implementation services efficiently, meeting key milestones on time and utilizing resources effectively.
10. Provide subject matter expertise to R&D and operational groups, understanding market trends and client needs to ensure product success and industry competitiveness.

What we are looking for:

• Problem-solving, critical thinking, and analytical skills
• Excellent written and verbal communication skills across all organizational levels
• Entrepreneurial spirit and willingness to work at all levels of client organizations
• Experience working with both business and IT groups
• Ability to travel up to 25% within North America

What would make you stand out:

• Experience in system configuration
• Knowledge of SQL
• Knowledge of Customer Information System (CIS) processes and functionality
• Experience in software implementation in the utility industry
• Strong influencing and coaching skills

What we offer:

• 3 weeks vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision coverage from day one
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Flexible work options and modern offices
• And more!

About us:

Founded in 1983 and part of Harris since 2004, our Cayenta business unit is a North American leader in utility technology. We provide innovative CIS and ERP solutions designed for agility and seamless operation, enabling our clients to succeed operationally.