Information Services Technician: Patron Support & ILL Ops

Queen's University; Kingston; On-site; CAD 45,000 - 60,000; Full time

Job summary

Queen's University, Joseph S. Stauffer Library in Kingston, seeks an Information Services Technician to support library services, answer patron inquiries, and assist with Course Reserves and Interlibrary Loan. Duties include service-point operations, circulation tasks, and basic tech support.

You will work as part of a team to promote efficient, high-quality library services and participate in continuous service improvements across locations such as Stauffer and Douglas Libraries.

Responsibilities

• Supports the library’s Ask Us services and assists patrons with locating resources and basic inquiries.
• Operates service points, opens/closes counters, issues library cards, loans, renewals and handles standard user questions.
• Provides users with guidance and basic troubleshooting for library software and equipment.
• Conducts stacks maintenance, retrieves materials, shelf-reads, and assists with collection care.
• Processes Interlibrary Loan requests and Course Reserves materials, coordinating with staff as needed.
• Performs clerical duties, maintains records, and participates in service improvement initiatives.

Job description

Queen's University, Joseph S. Stauffer Library in Kingston, seeks an Information Services Technician to support library services, answer patron inquiries, and assist with Course Reserves and Interlibrary Loan. Duties include service-point operations, circulation tasks, and basic tech support.

You will work as part of a team to promote efficient, high-quality library services and participate in continuous service improvements across locations such as Stauffer and Douglas Libraries.