Clerk

Queen's University; Kingston; On-site; CAD 32,000 - 42,000; Part time

Job summary

Queen's University in Kingston, Ontario seeks a Library Assistant to perform routine circulation and stack maintenance. You will handle charges, discharges, and records, while delivering friendly customer service at service points.

The role requires basic computer skills and the ability to work evenings and weekends. This on-site position provides opportunities to support Patrons and collaborate with library staff.

Qualifications

• Secondary School Graduation Diploma or equivalent.
• Basic computer skills (Windows/MS Office).
• Ability to work under pressure with speed and accuracy.

Responsibilities

• Circulation duties: issue, renew, and manage materials; update records; monitor recalls and holds.
• Customer service: assist patrons, answer basic questions, refer complex queries.
• Equipment support: maintain self-service and printing equipment; train student assistants.

Skills

Basic computer skills

Good communication skills

Teamwork

Education

Secondary School Diploma

Tools

Windows OS

MS Office

Job description

Employee Group: Support Staff - CUPE Local 1302

Job Category: Library

Department or Area: Library System

Location: Kingston, Ontario, Canada(On-site)

Shift: 15 hours including evenings and weekends

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

At Queen's, we are committed to helping people achieve their best. Whether you are beginning your career at Queen's or seeking your next opportunity, we are here to support you. Visit our Applicant Resources for guidance on applying, showcasing your skills and experience, and preparing for interviews.

Disclaimer: As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI), as defined under the Ontario Employment Standards Act, to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Job Summary

Within established and clearly defined library procedures and regulations, performs routine circulation and stack maintenance duties.

Job Description

TYPICAL DUTIES & RESPONSIBILITIES: (Effort & Responsibility)

1. Circulation Duties:

• Charges, discharges and renews circulating materials in all formats.
• Creates/updates records as required, and according to established authorization.
• Interprets and applies circulation procedures and regulations, referring difficult problems to more senior staff in the area.
• Exercises judgement in issuing routine courtesy library cards, consulting with or referring to the Head Reference and Information Services Librarian or designate on special or unusual requests.
• Participates in checking, and preparing library notices, contacting library patrons concerning recalled, held, or rush catalogued items, as required.
• Opens and closes the library, including service points.
• Processes recalls, holds, and campus retrievals, searches for long overdue items and items claimed returned, ensures the completion of all patron and staff-initiated searches, changes the status of books to missing as necessary. Refers problems to more senior staff in the area.
• Assists student library assistants and provides assistance with training student library assistants as needed.

2. Customer Service Duties:

• Assists patrons, answering facilitative or basic questions for which an immediate, definite answer can be found.
• Refers queries to the appropriate library staff as necessary.
• Provides assistance and basic troubleshooting in the use of library equipment and computer workstations.

3. Equipment Support Duties:

• Ensures with training that all self-service photocopy, microform, printing equipment and software are maintained (including troubleshooting), and are in good working order.
• Issues refunds for students, troubleshoot and respond to any issues
• Provides training and guidance for student library assistants assigned for periodical/photocopier/microform printer duties, as required.

4. Stack Maintenance/Retrieval Duties:

• Undertakes routine stack maintenance, including shelf-reading, sorting, shifting, and shelving library materials and inventory projects.
• Identifies material that needs relabeling or repair. Replaces damaged or missing labels.
• Participates in inventory projects and other special projects.
• With direction, retrieves materials for specific purposes.

5. Clerical/Administrative Duties

• Photocopies/scans and delivers material as needed (i.e. for photocopy request, reserve, or interlibrary loan).

INTERACTIONS AND EQUIPMENT:

The incumbent works with, or comes in contact with, Library patrons and Library staff in person, by telephone, or electronically.

The incumbent will regularly use the following equipment:

• Standard computer and library/office equipment
• Printing software/hardware
• Specialized photocopying equipment, including printers
• Self-checkout software and hardware
• Other hardware or software that is introduced to the Information Services staff and service points.

QUALIFICATIONS: (Skill)

Education & Experience:

• Secondary School Graduation Diploma or an equivalent combination of education and experience
• Basic computer skills (e.g., Working knowledge of Windows/MS Office environment)

Special Skills, Knowledge or Ability: Ability to work under pressure and to maintain both speed and accuracy are essential, ability to follow detailed instructions accurately, ability to follow a task through to completion following established policies and regulations, good communication skills, ability to work in a team-based environment, service oriented. Ability to meet the physical demands of the position as outlined in Working Conditions.

DECISION MAKING: (Responsibility)

In accordance with established and clearly defined library policies, procedures and regulations the incumbent plans own work in order to meet deadlines and maintain service, refers patrons to appropriate staff members or service point and refers to senior staff, as required.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [e-mail] .