Information Services Assistant (Educational Resources & User Services) contract

King's University College; London; On-site; CAD 59,000 - 72,000; Full time

Job summary

King’s University College in London, Ontario, is seeking an Information Services Assistant (Educational Resources & User Services) on a full‑time contract until May 12, 2028. The role oversees the Reserves and Open Educational Resources programs and leads the Student Library Assistant team, delivering patron‑centric services to students, faculty and staff.

You will train staff, manage daily operations including evening and weekend coverage, and collaborate with colleagues across campus and our

Qualifications

• Minimum of a Library Technician’s Diploma. A Bachelor's degree in a Liberal Arts discipline is preferred.
• Demonstrated skill in the coaching of student employees.
• Experience with Ex Libris Alma Library Services platform is an asset.
• Excellent interpersonal and customer service skills are required, including the ability to communicate and interpret library policy and procedure in dealing with library patrons and student employees.
• Ability to maintain a high level of confidentiality.
• Knowledge of the organization of libraries (Library of Congress classification) and the ability to identify and distinguish publication formats and editions.
• Knowledge of Canadian Copyright legislation is an asset.
• Time management and organizational skills, problem solving skills, and the ability to manage multiple assignments are necessary.
• Ability to work independently and cooperatively, in an open and dynamic work environment is essential.
• Prioritizing tasks to achieve an even workflow, meet project deadlines and departmental goals is essential.
• Superb analytical and numeracy skills and experience in cash handling procedures are essential.
• Ability to work evening and weekend hours as required.

Responsibilities

• Manage Reserves and Open Educational Resources programs to support teaching and learning.
• Supervise the Student Library Assistant team, providing training and ongoing support.
• Provide evening and weekend user services coverage as needed.
• Deliver patron‑centered service to students, faculty and staff across campus and affiliates.
• Develop strong relationships with campus partners to ensure effective library programs.

Skills

Coaching

Interpersonal skills

Confidentiality

Time management

Organizational skills

Problem solving

Independence

Evening/weekend hours flexibility

Education

Library Technician Diploma

Bachelor's degree in Liberal Arts

Tools

Ex Libris Alma

Job description

Information Services Assistant (Educational Resources & User Services) contract

Information Services Assistant (Educational Resources & User Services) (Contract), Job Reference #202608-05C

DESCRIPTION

The Information Services Assistant (Educational Resources & User Services) is responsible for the management of the Reserves and Open Educational Resources programs, as well as the provision of accessible and patron centric user services. The incumbent is the direct supervisor of the Student Library Assistant team, providing training and ongoing support in all aspect of user services, as well as daily management of this large and diverse team, including providing evening and weekend assistance. Utilizing expert knowledge of circulation functions, the incumbent delivers user‑centered service to the students, faculty and staff of King's University College, Western and affiliate users, and users from our Collaborative Futures consortia located across Ontario. The Information Services Assistant (Educational Resources & User Services) develops and maintains strong relationships with partners across campus, including faculty members, departmental administrative assistants, Research Office colleagues, and our partners at Western

Libraries and the Affiliates, to ensure the optimal functioning of vital library programs.

MINIMUM QUALIFICATIONS (unless identified as preferred)

• Minimum of a Library Technician’s Diploma. A Bachelor's degree in a Liberal Arts discipline is preferred.
• Demonstrated skill in the coaching of student employees.
• Experience with Ex Libris Alma Library Services platform is an asset.
• Excellent interpersonal and customer service skills are required, including the ability to communicate and interpret library policy and procedure in dealing with library patrons and student employees.
• Ability to maintain a high level of confidentiality.
• Knowledge of the organization of libraries (Library of Congress classification) and the ability to identify and distinguish publication formats and editions.
• Knowledge of Canadian Copyright legislation is an asset.
• Time management and organizational skills, problem solving skills, and the ability to manage multiple assignments are necessary.
• Ability to work independently and cooperatively, in an open and dynamic work environment is essential.
• Prioritizing tasks to achieve an even workflow, meet project deadlines and departmental goals is essential.
• Superb analytical and numeracy skills and experience in cash handling procedures are essential.
• Ability to work evening and weekend hours as required.

TYPE OF JOB

Full-Time Contract – 35 hours per week until May 12, 2028.

EFFECTIVE DATE

Monday, November 2, 2026

SALARY RANGE

SSG 10 - $59,253- $72,193, per annum, dependent on experience

CLOSING DATE FOR APPLICATIONS

September 30, 2026 at 4:30pm

The College is committed to advancing the Catholic intellectual tradition and welcomes faculty, staff and students from all faiths and backgrounds.

King’s University College is committed to Employment Equity, welcomes diversity in the workplace and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons and persons with disabilities.

King’s University College is committed to recognizing the dignity and independence of all and seeks to ensure that persons with disabilities have genuine, open and unhindered access to the College’s employment opportunities.If you require an accommodation during the recruitment process, please contact Human Resources at 519-433-3491 for assistance.