Information Management Analyst

CANES Community Care; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

CANES Community Care in Ontario is seeking an Information Management Analyst to support data governance, reporting, and analytics across workforce, client-service, and financial data.

You will implement and tune Power BI dashboards, manage AlayaCare and other apps, train staff, and ensure data quality while collaborating with Finance, Scheduling, and operations.

This is a full-time role with a focus on continuous improvement, privacy compliance, and user-friendly documentation.

Qualifications

• Post-secondary degree or diploma in Information Management, Business Analysis, Information Systems, Data Analytics, Health Administration, or related field.
• Experience supporting information management, reporting, analytics, or data quality functions.
• Experience with workforce management, scheduling, payroll, billing, client-service, or enterprise systems.
• Experience developing reports and dashboards and supporting system implementations or upgrades.
• Healthcare/home care experience is an asset.

Responsibilities

• Maintain accuracy and quality of workforce, client, and financial data across systems.
• Develop and distribute recurring/ad hoc reports and dashboards.
• Support Power BI reporting and performance monitoring.
• Collaborate with stakeholders to define reporting requirements and KPIs.
• Provide training and user documentation for systems and data management practices.
• Support portal administration, onboarding, and access management.

Skills

Analytical skills

Problem-solving

Critical-thinking

Stakeholder management

Attention to detail

Organizational skills

Communication

Education

Post-secondary degree or diploma in Information Management/related field

Tools

AlayaCare

Power BI

Excel

Microsoft Office

Job description

Support a Mission-Driven Team as a Information Management Analyst!

CANES Community Care is a not-for-profit organization committed to providing outstanding support and care services that enhance the lives of seniors, enabling them to remain in their homes and communities. Guided by our vision — Live well, age well – with CANES Community Care — we foster a workplace culture rooted in our core values: Reliable, Reputable, Responsive, and Reaching.

Position Summary:

Reporting to the Director, Corporate Services, the Information Management Analyst supports CANES Community Care’s information management, business systems administration, data governance, reporting, and operational analytics functions. The role ensures the accuracy, integrity, and effective use of workforce, client-service, operational, and financial data while supporting organizational decision-making, business process improvement, and technology initiatives.

Working collaboratively with operational leaders, Finance, Payroll, Scheduling, and external vendors, the Information Management Analyst serves as a key resource for data quality, reporting, system optimization, user support, and the successful adoption of business technologies.

Key Responsibilities:

Information Management, Reporting & Analytics

• Maintain the accuracy, integrity, and quality of workforce, client, operational, payroll, billing, and financial data across organizational systems.
• Perform data validation, reconciliations, audits, and quality assurance reviews to identify and resolve discrepancies.
• Develop, maintain, and distribute recurring and ad hoc reports, dashboards, performance metrics, and analytical summaries.
• Support Power BI reporting and performance monitoring by analyzing trends, identifying opportunities for improvement, and providing actionable insights.
• Collaborate with stakeholders to define reporting requirements, performance indicators, and operational measures.
• Maintain documentation related to reporting, workflows, data standards, and business processes.

Business Systems Analysis, Integration & Support

• Support the administration, maintenance, integration and optimization of AlayaCare and other business applications.
• Investigate and resolve system, workflow, data, and integration issues in collaboration with users, vendors, and internal stakeholders.
• Monitor system functionality, interfaces, integrations and data exchanges to ensure effective and reliable operations.
• Develop and maintain user documentation, standard operating procedures, and training materials.
• Provide training, guidance, and ongoing support to employees on business systems, workflows, and information management practices.
• Support client and caregiver portal administration, onboarding, access management, and issue resolution.

Data Governance, Compliance & Continuous Improvement

• Promote data governance and information management best practices through consistent standards, quality controls, and documentation.
• Support compliance with privacy legislation, organizational policies, contractual requirements, and reporting obligations.
• Participate in system implementations, upgrades, testing, integration activities, and User Acceptance Testing (UAT).
• Assist with project planning, change management, training, go-live support, and post-implementation activities.
• Identify and recommend opportunities to improve workflows, reporting capabilities, system performance, automation, and operational effectiveness.

Other

• Contribute to a culture of client safety and employee Health and Safety, by complying with all safety practices of the organization, reporting unsafe practices and adverse events, and acting on safety recommendations
• Ensures compliance with all organisational policies, including but not limited to workplace conduct, health and safety, privacy, and workplace violence and harassment policies

Qualifications:

Education

• Post-secondary degree or diploma in Information Management, Business Analysis, Information Systems, Data Analytics, Health Administration, or a related field, or an equivalent combination of education and experience.

Experience

• Experience supporting information management, business systems administration, reporting, analytics, or data quality functions.
• Experience working with workforce management, scheduling, payroll, billing, client-service, or enterprise business systems.
• Experience developing reports, dashboards, and performance metrics.
• Experience supporting system implementations, upgrades, integrations, or process improvement initiatives is an asset.
• Experience within healthcare, home care, community support services, or a related sector is an asset.

Knowledge, Skills & Abilities

• Experience with AlayaCare is required
• Strong analytical, problem-solving, and critical-thinking skills.
• Demonstrated attention to detail and commitment to data accuracy and quality.
• Advanced proficiency with Microsoft Excel and Microsoft Office applications.
• Experience with Power BI or other business intelligence and reporting tools.
• Knowledge of information management, data governance, privacy, and quality assurance principles.
• Strong organizational, communication, and stakeholder‑management skills.
• Ability to manage competing priorities and work effectively in a fast‑paced environment.
• Understanding of privacy, confidentiality, and regulatory compliance requirements.

This job description outlines the principal duties of the role and is not exhaustive. Other duties may be assigned as operational needs require.

We do not use AI for recruitment, all applications and interviews are reviewed by our Talent Acquisition team. This role is a current position. The compensation offered is determined based on the successful candidate’s relevant experience, skills, and competencies, taking into consideration internal equity.

CANES Community Care is an equal opportunity employer committed to fostering a diverse, inclusive, and barrier-free workplace. We welcome applications from all qualified individuals and strive to attract, develop, and retain talent from a wide range of backgrounds, experiences, and perspectives.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request throughout the recruitment and selection process. If you require any accommodations, please let us know and we will work with you to meet your needs.