Infirmière/Infirmier gestionnaire de cas / Bilingual Nurse Case Manager

AmerisourceBergen; Quebec; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Join a leading healthcare company dedicated to improving lives. As part of our team, you will support patients and healthcare providers, ensuring access to essential therapies. We value your contributions and offer a supportive environment for your career growth.

Benefits

Health coverage

Wellness programs

Professional development opportunities

Qualifications

• 2-5 years of experience in healthcare, pharmaceuticals, or related fields.
• Active nursing license (RN or RPN/LPN) registered with the College of Nurses.

Responsibilities

• Support patients and healthcare providers with information on services.
• Coordinate and track patient services for expedited access to therapies.
• Document patient interactions in electronic records.

Skills

Communication

Patient Support

Collaboration

Education

Bachelor's degree

Healthcare diploma

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Primary Duties and Responsibilities:

1. Support patients and healthcare providers with information on Patient Support services, diseases, and therapies using manufacturer materials and product monographs.
2. Assist patients and caregivers in assessments related to Patient Support services.
3. Act as a liaison for medication access between patients, families, and healthcare providers.
4. Address inquiries about program services, diseases, or products.
5. Provide ongoing support for disease or product-related questions to promote patient adherence.
6. Refer patients to healthcare providers for clinical questions beyond program scope.
7. Document patient interactions in electronic records.
8. Review and update patient files regularly to reflect their journey.
9. Follow case-management protocols, including data collection, patient follow-up, and adverse event reporting.
10. Collaborate with reimbursement specialists and physicians to secure funding and explore alternatives.
11. Coordinate and track patient services to ensure expedited access to therapies.
12. Participate in specialized training sessions on therapies provided by the pharmaceutical team.
13. Attend pharmaceutical meetings, patient meetings, conferences, and collaborate with patient advocacy groups.
14. Coordinate with healthcare providers, pharmacies, and clinics for treatment logistics and issue resolution.
15. Maintain clear communication with managers, team members, and clients regarding patient case management.
16. Assist in training new Nurse Case Managers and provide feedback on protocols and processes.
17. Report adverse events following program procedures.
18. Perform other duties as assigned, including standby/on-call responsibilities.

Experience and Educational Requirements:

• A healthcare diploma or related field, preferably a Bachelor's degree.
• Active nursing license (RN or RPN/LPN) registered with the College of Nurses in the province of employment.
• 2-5 years of experience in healthcare, pharmaceuticals, insurance, or related fields.
• Experience in medical/hospital settings, insurance, or biopharmaceutical industry preferred.
• Fluency in French and/or English depending on the location.

What Cencora Offers

We provide comprehensive compensation, benefits, and resources fostering an inclusive culture and supporting your purpose-driven career. Benefits include health coverage, wellness programs, family support, and professional development opportunities.