Service Centre Manager

1100 Applied Industrial Technologies, Inc.; Medicine Hat; On-site; CAD 90,000 - 120,000; Full time

Job summary

Applied Canada, Medicine Hat is seeking a Service Centre Manager to lead daily operations with a strong emphasis on safety and superior customer service. You will drive growth by managing associates, guiding performance, and enforcing policies while maintaining records, budgets, and service center metrics.

You will need 3+ years in industrial distribution management, experience leading Inside Sales or Customer Service teams, and a post-secondary degree or significant industry experience.

Qualifications

• Must have 3+ years of related management experience in an industrial distribution market/environment.
• Experience in leading Inside Sales or Customer Service teams.
• Post-secondary degree or diploma or significant industry experience.

Responsibilities

• Champion for safety and differentiate through superior customer service.
• Lead and develop associates to drive growth and profitability and ensure customer sales/service satisfaction.
• Manage financial reporting, asset management, operational metrics and company policies.
• Execute daily the service center workflow per standards.
• Hire, train and develop associates; conduct performance reviews and set training goals.
• Maintain morale and associate relations; monitor budgeting and action plans.
• Participate in inventory management and market awareness.

Skills

Leadership

Customer service

Sales programs

Talent management

Team building

Education

Post-secondary degree or diploma

Significant industry experience

Job description

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services. Applied Industrial Technologies is an extensive network of industrial distribution facilities located throughout Canada. We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Service Centre Manager at our Medicine Hat, AB location.

Roles and Responsibilities

• This role will be a champion for safety and will differentiate through superior customer service.
• Responsible and accountable for leading, driving, managing and developing associates in the Service Centre to drive growth and profitability, and to provide customer sales and service satisfaction.
• Responsible for the performance management of the Service Centre financial reporting, asset management, operational metrics and company policies and procedures that drive the required business behaviors and results.
• Effectively manage and execute daily the service center workflow, following the Service Center Manager's Standard of Work.
• Hire, train and develop associates following company standards and policies. Conduct associate performance reviews regularly, establish individual goals and ensure completion of relevant training.
• Measure progress of work; instruct and assist associates as to procedures, standards of performance and work. Maintain morale, and associate relations.
• Manage work processes and functions for continuous improvement opportunities aligned with company value realization.
• Maintain adequate field, industrial, and competitive contacts. Anticipate or to keep current on developments in products, prices, promotions, and other related fields. In other words; know your market and act accordingly.
• Facilitate staff and training meetings, product performance reviews and inventory management.
• Assume direct responsibility for accounts as required by business conditions.
• Maintain accurate, complete and timely records of business transactions.
• Assist with preparation of annual operating budget and monitor actual to plan. Implement corrective actions where necessary.
• Participate in formulating and successfully implementing goals and objectives.
• Access to assets within area of responsibility is permitted only in accordance with general or specific authorization.
• Adhere to the requirements of the Quality, Health and Safety programs
• Perform other duties as assigned or directed.

Work Experience

Business manager and in leadership role, who will be able to strategically and tactically evaluate and implement comprehensive customer service and sales programs and initiatives; be able to work with all levels of organizational leadership to build and implement business strategies and tactics; have a demonstrated background in talent management and associate development; as well as have a proven ability to attract and retain outstanding talent and assemble and motivate high performance teams. The selected manager must have the ability to bring immediate credibility to the service center function through his/her performance, professional qualifications and leadership skills as well as project and demonstrate our core values. Excellent interpersonal communication and presentation skills as well as proven organizational skills are required.

Qualifications

• 3 or more years of related management experience in an industrial distribution market/environment preferred although not necessary.
• Experience in leading Inside Sales, or Customer Service teams required.
• Post-secondary degree or diploma from an accredited college/university or significant industry experience.
• Travel as appropriate to for business and c