Industrial Inside Sales Pro – Western Canada

Ingersoll Rand; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Life & Disability Insurance

Retirement savings plan

Employee stock programs

Paid time off & holidays

Wellness & EAP

Job summary

Ingersoll Rand is seeking a Technical Inside Sales Representative for Western Canada in Acheson, Alberta. This role blends technical acumen with inside sales to support distributors, OEMs, and service providers across Western Canada, driving quotations, orders, and service coordination.

The successful candidate will have 5+ years in technical inside sales or aftermarket support, strong ERP skills, and a proven ability to communicate effectively and troubleshoot industrial equipment.

Qualifications

• Minimum 5 years in technical inside sales or aftermarket support.
• Experience with industrial, mechanical, or rotating equipment.
• Proficiency with ERP systems (Oracle, SAP, Epicor).
• Strong communication and problem-solving skills.

Responsibilities

• Serve as the primary technical support resource for aftermarket customers.
• Prepare quotations for parts, repairs, field service work, and industrial equipment solutions.
• Process purchase orders, generate order acknowledgments, create work orders, and support order fulfillment activities.
• Coordinate repair activities and field service projects with customers, technicians, operations teams, and service partners.
• Provide troubleshooting support for blower systems, controls, maintenance requirements, and operational issues.
• Evaluate warranty claims, manage Return Material Authorization (RMA) processes, and coordinate corrective actions when required.
• Identify replacement equipment options and recommend solutions for discontinued or obsolete products.
• Support customers with technical inquiries and product selection while delivering a high level of responsiveness and professionalism.
• Utilize ERP systems to manage quotes, orders, inventory transactions, backlogs, and customer records.
• Partner with Operations, Engineering, Sales, and Service teams to ensure customer expectations are met and business objectives are achieved.
• Monitor order status and proactively communicate updates, ensuring customers remain informed throughout the process.
• Support continuous improvement initiatives that enhance customer experience, operational efficiency, and service performance.

Skills

Technical inside sales

Industrial customer service

ERP systems

Mechanical aptitude

Customer service orientation

Communication

Problem solving

Cross-functional collaboration

Education

Diploma in Mechanical Engineering Technology

Tools

Oracle ERP

SAP ERP

Epicor ERP

Job description

Ingersoll Rand is seeking a Technical Inside Sales Representative for Western Canada in Acheson, Alberta. This role blends technical acumen with inside sales to support distributors, OEMs, and service providers across Western Canada, driving quotations, orders, and service coordination.

The successful candidate will have 5+ years in technical inside sales or aftermarket support, strong ERP skills, and a proven ability to communicate effectively and troubleshoot industrial equipment.