Inside Sales Representative

Hoskin Scientific Limited; Calgary; On-site; CAD 55,000 - 82,000; Full time

Job summary

Westech Industrial Ltd. is seeking an Inside Sales representative to join our Calgary, AB office. The role focuses on providing technical advice on instrumentation, valves, and electrical challenges, supporting outside sales and product managers to meet customer needs across Canada.

You'll triage requests, build relationships with end users and suppliers, and manage quotes and ERP/CRM data. A minimum of three years in a technical field and knowledge of MS Office, ERPs and CRMs is required;

Qualifications

• Post-Secondary education is preferred.
• Minimum three years previous experience in a technical or related field.
• Previous inside sales with instrumentation or valve knowledge required.
• Working knowledge of Microsoft Office, ERP’s and CRM’s.

Responsibilities

• Provide technical advice to customer requests for instrumentation, valve and electrical challenges from Westech’s list of exclusive or preferred vendors.
• Triage and manage urgent and non-urgent requests to meet unique customer needs.
• Build relationships through actions with end users, suppliers, and all other internal stakeholders to assist in the growth of future business.
• Continuously represent Westech in a professional and positive manner.
• Provide quotes as requested by Team Leader, Sales/Service Team Members and Customers.
• Enter sales orders into ERP upon receipt of Purchase Orders.
• Update Customer Relationship Management (CRM) tool on a regular basis.
• Act as the primary internal point of contact for Customers, collect info and direct internally as needed.
• Communicate effectively in person, by phone and in writing via email with Outside Sales and Customers in a professional manner.
• Work together positively with all departments (Procurement, Shipping, Accounting) to ensure effective delivery of goods and services.
• Follow-up with Customers on the status of lower dollar value quotes from time-to-time

Skills

Communication

Organizational skills

Attention to detail

Education

Post-Secondary education preferred

Tools

Microsoft Office

ERP systems

CRM systems

Job description

The Hoskin Group and the Westech Team have over 60 years of success as a leading provider of process control and instrumentation products, Westech Industrial Ltd. (Westech) is looking for an accomplished and inspired individual to join our growing Inside Sales team.

Westech’s culture is guided by respect, transparency, collaboration, and direct feedback. We embrace inspired and motivated people that are looking to help our company improve and succeed. Your career with Westech will be unique. It can be something you can be proud of, not just the opportunity to be part of an exciting team, it is that you will be working to be the best and Westech will support you every step of the way.

Summary

The Inside sales representatives provide important first point of contact and advice to our customers. They work closely with our outside sales teams and product managers to meet customer needs for their instrumentation and electrical challenges. Westech provides solutions across Canada to various industries. This role reports to the Calgary, AB office but interacts regularly with inside and outside sales representatives as well as customers across the country.

Candidates may be located in the Calgary, AB.

This is a full time position in the office 5 days a week.

This is a fast-paced job with many opportunities to learn and develop new skills; both hard and soft. Westech is a growing company with exclusive partnerships with many world class manufacturers and an enviable customer base.

Duties And Responsibilities

• Provide technical advice to customer requests for instrumentation, valve and electrical challenges from Westech’s list of exclusive or preferred vendors.
• Triage and manage urgent and non-urgent requests to meet unique customer needs.
• Build relationships through actions with end users, suppliers, and all other internal stakeholders to assist in the growth of future business.
• Continuously represent Westech in a professional and positive manner.
• Provide quotes as requested by Team Leader, Sales/Service Team Members and Customers.
• Enter sales orders into ERP upon receipt of Purchase Orders.
• Update Customer Relationship Management (CRM) tool on a regular basis.
• Act as the primary internal point of contact for Customers, collect info and direct internally as needed.
• Communicate effectively in person, by phone and in writing via email with Outside Sales and Customers in a professional manner.
• Work together positively with all departments (Procurement, Shipping, Accounting) to ensure effective delivery of goods and services.
• Follow-up with Customers on the status of lower dollar value quotes from time-to-time

Qualifications And Education

• Post-Secondary education is preferred.
• Minimum three years previous experience in a technical or related field.
• Previous inside sales with applied instrumentation or valve knowledge required.
• Working knowledge of Microsoft Office Suite, ERP’s and CRM’s.
• Excellent communication skills, both verbal and written.
• Displays a positive attitude, organizational skills, and attention to detail.