Capital Markets Incident & Problem Lead

Insight Global; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading IT consulting firm is seeking an Incident & Problem Analyst to manage incidents and problems within IT services, especially in Capital Markets. The role involves applying ITIL best practices to ensure stability and organizational resiliency. Candidates should have a degree in a relevant field, 2–4 years of experience in incident/problem management, and strong communication skills. ITIL certification is a must. This position also requires expertise with ServiceNow and data analytics tools.

Qualifications

• 2–4 years of experience in Incident and/or Problem Management.
• ITIL Certification (foundation or higher) required.
• Hands-on experience with applications, OS, and networking.

Responsibilities

• Lead remediation of incidents in the Capital Markets space.
• Participate in Major Incident event stakeholder discussions.
• Provide incident updates to business and technical partners.

Skills

Incident Management

Problem Management

Data Analytics

Communication

Technical Troubleshooting

Education

Undergraduate degree in Computer Science or related field

Tools

ServiceNow

Power BI

SharePoint

Confluence

Job description

A leading IT consulting firm is seeking an Incident & Problem Analyst to manage incidents and problems within IT services, especially in Capital Markets. The role involves applying ITIL best practices to ensure stability and organizational resiliency. Candidates should have a degree in a relevant field, 2–4 years of experience in incident/problem management, and strong communication skills. ITIL certification is a must. This position also requires expertise with ServiceNow and data analytics tools.