Inbound Customer Service & Dispatch Scheduling Virtual Assistant

Jobgether; Canada; A distancia; CAD 33.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work arrangement

40 contracted hours per week

Competitive compensation rates

Weekly payments processed

Free training and upskilling

Collaborative VA community

Opportunities for skill development

Descripción de la vacante

Jobgether, listing on behalf of a partner company, seeks a remote Inbound Customer Service & Dispatch Scheduling Virtual Assistant in Canada. You will handle calls, collect details, explain service options, and book appointments while coordinating with technicians and the VA team.

The role requires strong English, excellent organizational skills, and experience with scheduling/CRM tools, under an independent contractor agreement. Fully remote with weekly hours and ongoing training.

Formación

• Experience in inbound calls or customer service.
• Excellent spoken English with native or near-native fluency.
• Strong communication and active listening.
• Excellent organizational skills and multitasking ability.
• Experience with appointment booking or dispatch is preferred.
• Ability to work 40 hours per week, Wed-Sun 7:00–16:00 with 1h lunch.
• Willingness to work as an independent contractor.

Responsabilidades

• Answer incoming customer calls promptly and professionally.
• Collect accurate customer details and information about requested services.
• Explain standard service information, booking procedures, and options.
• Book service appointments considering technician availability.
• Coordinate appointments by geographic proximity and travel times.
• Confirm bookings and update records; communicate schedule changes.
• Check technician status and confirm en route when required.
• Update customer records and scheduling documentation.
• Track unresolved scheduling issues and follow-ups.
• Coordinate with the VA team to maintain consistent operations.
• Follow procedures for routing inquiries and reporting issues.
• Deliver services per engagement timelines and guidelines.

Conocimientos

Inbound customer service

Communication

Active listening

Multitasking

Time management

Herramientas

CRM systems

Scheduling software

Dispatch systems

Descripción del empleo

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Inbound Customer Service & Dispatch Scheduling Virtual Assistant based remotely in Canada.

Accountabilities

• Answer incoming customer calls promptly and professionally, providing helpful and courteous assistance.

• Collect accurate customer details and information about requested services.

• Explain standard service information, booking procedures, and appointment options using approved guidance.

• Respond to routine customer questions and concerns, escalating unusual requests or complex service issues when necessary.

• Book service appointments in the designated scheduling system, taking technician availability, location, and existing commitments into account.

• Coordinate appointments based on geographic proximity and reasonable travel times to support efficient technician dispatch.

• Confirm booking details, maintain accurate appointment records, and communicate schedule changes to relevant parties.

• Check technician status and confirm whether technicians are en route when required.

• Update customer information, service records, and scheduling documentation.

• Track unresolved scheduling issues and customer follow-ups to ensure timely resolution.

• Coordinate with the existing administrative and Virtual Assistant team to maintain consistent operations.

• Follow established procedures for routing inquiries, resolving routine scheduling problems, and reporting outstanding customer or technician matters.

• Deliver agreed services professionally and meet the timelines, guidelines, and deliverables specified in the engagement agreement.

Requirements

The ideal candidate has experience in inbound customer service, excellent spoken English, and the organizational skills needed to coordinate appointments in a busy service environment. You should be comfortable handling phone inquiries, managing multiple tasks, and maintaining accurate records. The key requirements include:

• Previous experience handling inbound calls or working in a customer service role.

• Excellent spoken English, with a native or near-native level of fluency and pronunciation.

• Strong communication and active listening skills, with a professional and customer-oriented phone manner.

• Excellent organizational skills, attention to detail, and the ability to multitask effectively.

• Strong time management and practical problem-solving abilities, particularly when managing appointment schedules and competing priorities.

• Experience with appointment booking, technician dispatch, or scheduling coordination is strongly preferred.

• Experience working in a high-volume call environment is an advantage.

• Familiarity with calendar tools, customer relationship management (CRM) platforms, scheduling software, or dispatch systems is preferred.

• Experience in automotive services, mobile services, or field-service operations is a plus.

• Ability to work independently, follow established procedures, communicate schedule changes clearly, and elevate issues appropriately.

• Availability to work 40 hours per week, Wednesday through Sunday, from 7:00 AM to 4:00 PM, with a one-hour unpaid lunch break.

• Willingness to work under an independent contractor agreement rather than an employment contract.

Benefits

• Fully remote work arrangement.

• Full-time engagement with 40 contracted hours per week.

• Competitive compensation rates.

• Weekly payments processed according to the terms of the engagement.

• Free training and opportunities for professional upskilling.

• Ongoing support, guidance, and access to a collaborative Virtual Assistant community.

• Opportunity to develop customer service, scheduling, dispatch coordination, and remote business support skills.

• Access to various other opportunities as they become available.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.