In-Store Retail Supervisor: Lead & Coach Team

Kibbi Technologies Inc.; Laval (administrative region); On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Discounts

Paid time off

Donation matching

RRSP

Stock purchase plan

Insurance (medical, dental, vision,生命)

Job summary

Gap Inc. is seeking a store leadership role in Laval, Quebec, to mentor staff, drive service excellence and ensure operational efficiency. The role focuses on leading processes, coaching teams, and delivering a best-in-class customer experience.

Ideal candidates will communicate clearly, leverage technology to engage customers and teams, and lead with a coaching mindset. Bilingual French/English optional with emphasis on French in Quebec.

Qualifications

• Clear and direct communication of expectations, with ability to give feedback.
• Ability to use technology effectively and engage with customers and teams to meet goals.
• Ability to lead and inspire others through coaching and mentoring.
• Demonstrate interest and initiative toward continuous improvement and growth.
• Research process or transaction flow to identify root causes of errors.
• In Quebec: Must be able to speak French.

Responsibilities

• Serve as a role model to achieve priorities in store, with the customer as the primary focus
• Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
• Build and share expertise in an assigned specialized functional area
• Support completion or work processes before or after the store closes as needed, including opening and/or closing the store
• Listen and ask questions to solicit feedback to understand needs and provide service
• Handle unique or complex customer interactions

Skills

Communication

Technology literacy

Leadership

Continuous improvement

French language (Quebec)

Job description

Gap Inc. is seeking a store leadership role in Laval, Quebec, to mentor staff, drive service excellence and ensure operational efficiency. The role focuses on leading processes, coaching teams, and delivering a best-in-class customer experience.

Ideal candidates will communicate clearly, leverage technology to engage customers and teams, and lead with a coaching mindset. Bilingual French/English optional with emphasis on French in Quebec.