IMS & Documentation Specialist

Skyfold Inc.; Baie-D'Urfé; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Pension Plan (SPP) with employer match

Employee Assistance Program

Job summary

Skyfold Inc., a member of the dormakaba group, seeks an Integrated Management System & Documentation Specialist to own ISO 9001/14001 quality controls, document control, and audit coordination within our quality team.

You will manage SOPs, process documentation, and supplier evaluations while supporting internal and external audits and ongoing improvements in a manufacturing environment.

Qualifications

• Diploma or degree in Quality Assurance, Quality Management, Business Administration, Engineering Technology, or a related field.
• Formal training in ISO 9001 and/or ISO 14001 is an asset.
• Internal Auditor training or certification is an asset.
• Minimum 2 years' of experience in Quality Management Systems, document control, compliance, or a related quality function.
• Experience maintaining and administering ISO-based management systems.
• Experience supporting internal and external audits, including audit preparation, documentation, and follow-up.
• Experience with document control, revision management, change control, and controlled records.
• Experience developing and maintaining SOPs, work instructions, policies, and process documentation.
• Manufacturing or industrial environment experience is an asset.

Responsibilities

• Maintain accurate and up-to-date document control systems, including controlled documents, revisions, and records related to ISO 9001, ISO 14001, and other applicable standards.
• Coordinate and maintain the internal audit program, including audit scheduling, documentation, follow-up, and corrective-action tracking. Support preparation for external certification and surveillance audits.
• Administer document change requests and change-control workflows, ensuring changes are properly reviewed, approved, documented, and implemented in accordance with applicable standards and procedures.
• Develop and update Standard Operating Procedures (SOPs), work instructions, process workflows, and other quality documentation as required.
• Support supplier evaluations and qualification activities, including vendor performance monitoring, quality metrics, and preliminary supplier approval processes.
• Prepare monthly quality reports and management-review inputs, including key quality metrics, non-conformances, corrective actions, audit findings, supplier performance, and improvement initiatives.

Skills

ISO knowledge

Documentation management

Audit coordination

SOP development

ERP / QMS experience

MS Office

Interdepartmental collaboration

Education

Quality Assurance / ISO related degree

Tools

ERP

QMS software

Job description

A member of the dormakaba group, Skyfold Inc. is the innovation leader in the global operable wall market. Our walls are more than just space dividers: they are innovative, premium multipurpose space solutions that allow architects, interior designers, contractors and end-users to redefine how a space is used. The easy-to-use, self-retracting system and vertical motion of the operable wall give users the flexibility to quickly divide or expand spaces.

We are innovators and leaders in the movable wall industry. Our team is dedicated to setting industry standards not only with the products we provide, but also in the way we work. At Skyfold, we strive for continuous improvement and to inspire collaboration at all levels.

POSITION SUMMARY

Reporting to the Senior Manager of Quality Assurance & Sustainability. The Integrated Management System & Documentation Specialist is a member of the quality team and is responsible for all facets of quality control related to the products produced and the systems in place to ensure that the Skyfold's requirements are met.

RESPONSIBILITIES

• Maintain accurate and up-to-date document control systems, including controlled documents, revisions, and records related to ISO 9001, ISO 14001, and other applicable standards.
• Coordinate and maintain the internal audit program, including audit scheduling, documentation, follow-up, and corrective-action tracking. Support preparation for external certification and surveillance audits.
• Administer document change requests and change-control workflows, ensuring changes are properly reviewed, approved, documented, and implemented in accordance with applicable standards and procedures.
• Develop and update Standard Operating Procedures (SOPs), work instructions, process workflows, and other quality documentation as required.
• Support supplier evaluations and qualification activities, including vendor performance monitoring, quality metrics, and preliminary supplier approval processes.
• Prepare monthly quality reports and management-review inputs, including key quality metrics, non-conformances, corrective actions, audit findings, supplier performance, and improvement initiatives.

EDUCATION & EXPERIENCE

• Diploma or degree in Quality Assurance, Quality Management, Business Administration, Engineering Technology, or a related field.
• Formal training in ISO 9001 and/or ISO 14001 is an asset.
• Internal Auditor training or certification is an asset.
• Minimum 2 years' of experience in Quality Management Systems, document control, compliance, or a related quality function.
• Experience maintaining and administering ISO-based management systems.
• Experience supporting internal and external audits, including audit preparation, documentation, and follow-up.
• Experience with document control, revision management, change control, and controlled records.
• Experience developing and maintaining SOPs, work instructions, policies, and process documentation.
• Manufacturing or industrial environment experience is an asset.

SKILLS & REQUIREMENTS

• Strong knowledge of ISO 9001; knowledge of ISO 14001 is an asset.
• Strong organizational and document-management skills with excellent attention to detail.
• Ability to manage multiple documents, deadlines, and audit requirements simultaneously.
• Strong written communication skills with the ability to create clear and concise procedures and documentation.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office, particularly Word and Excel.
• Experience with ERP, QMS, or document-control software is an asset.
• Ability to work independently while collaborating effectively with Production, Engineering, Quality, and other departments.

WHAT WE OFFER

• A dynamic and collaborative work environment;
• Competitive compensation;
• Medical & Dental Insurance;
• A simplified pension plan (SPP) with employer contribution;
• Employee Assistance Program (EAP) + Telehealth;

Skyfold is an equal opportunity employer and does not discriminate against protected characteristics such as race, color, religion, gender, ethnicity, age, sexual orientation, gender identity or expression, disability status or any other legally protected characteristic. We guarantee that all candidates will be given the same consideration and will pass through our established procedures.