Import Sea Logistics Operations Lead

Kuehne+Nagel; Mississauga; On-site; CAD 90,000 - 113,000; Full time

Job summary

Kuehne+Nagel in Mississauga, Canada, invites an experienced Sea Logistics Operations leader to head the OCC, oversee import-focused activities, and drive high-quality service. You will coordinate with carriers and internal teams to ensure efficient shipment handling and customer satisfaction.

The role emphasizes coaching, process optimization, regulatory compliance, and delivering measurable improvements in operations while growing the Sea Logistics business in North America.

Qualifications

• 5+ years in Sea Logistics Freight Forwarding, preferably import operations.
• 3+ years of people leadership experience.
• Experience managing operational performance and driving process improvements.

Responsibilities

• Lead, coach, and develop the Operational Care Center (OCC) team.
• Partner with Customer Care and Operations leadership to close process gaps.
• Drive workflow optimization to improve efficiency and scalability.
• Develop training and mentoring programs for team members.
• Maintain strong relationships with carriers and stakeholders.
• Monitor KPIs and performance metrics to drive improvements.

Skills

Sea Logistics Freight Forwarding

Import Operations

People Leadership

Process Improvement

Job description

Kuehne+Nagel in Mississauga, Canada, invites an experienced Sea Logistics Operations leader to head the OCC, oversee import-focused activities, and drive high-quality service. You will coordinate with carriers and internal teams to ensure efficient shipment handling and customer satisfaction.

The role emphasizes coaching, process optimization, regulatory compliance, and delivering measurable improvements in operations while growing the Sea Logistics business in North America.