Implementation Specialist – Project Management

Jonas Software; Markham; On-site; CAD 80,000 - 90,000; Full time

Job summary

Jonas Software is seeking an Implementation Specialist – Project Management in Markham to lead client software implementations from kickoff to go-live, ensuring projects stay on schedule and meet client requirements.

You will build strong client relationships, coordinate with internal teams, and train users on system functionality while documenting decisions and milestones.

The role requires 3–5 years in civil construction projects and travel to client sites.

Qualifications

• 3–5 years in project management, implementation, or operations within civil construction.
• Strong understanding of civil construction workflows and job costing.
• Experience training clients or end users is an asset.
• Willingness to travel to client locations as required.

Responsibilities

• Lead client software implementations from kickoff through go-live, ensuring on-time delivery.
• Build client relationships with a patient, consultative approach.
• Review and document civil construction workflows and related processes.
• Develop and manage project plans, milestones, risks, and communications.
• Coordinate with stakeholders to resolve issues and deliver outcomes.
• Prepare customization requirements and obtain client acceptance.
• Deliver training and explain system functionality to users.
• Maintain implementation documentation and training materials.
• Travel to client locations as required.

Skills

Project management

Client relationships

Communication

Presentation skills

Training clients

Travel willingness

Time management

Tools

Project management software

Construction software

Job description

Job Description:

Compensation & Role Details:

Expected Salary Range: The expected base salary range for this role is between $80,000 – $90,000 CAD, depending on experience and qualifications
Role Type: New Role
AI Disclosure: AI may be used during the hiring process.

Job Responsibilities

Reporting to the Senior Implementation Manager, Project Management, the Implementation Specialist – Project Management will:

• Lead client software implementations from kickoff through go-live, ensuring projects remain on schedule and meet client requirements.
• Build strong client relationships through a patient, customer-focused, and consultative approach.
• Review and document civil construction workflows, including project management, equipment management, production tracking, job costing, and field operations.
• Help clients align their processes with the software and recommend practical improvements where appropriate.
• Develop and manage project plans, milestones, action items, risks, and client communications.
• Coordinate with client stakeholders and internal teams to resolve issues and deliver agreed-upon outcomes.
• Prepare customization requirements and obtain client acceptance.
• Deliver training and explain system functionality to technical and non-technical users.
• Maintain clear implementation documentation, including requirements, decisions, project status, and training materials.
• Travel to client locations as required.

Job Qualifications

• Three to five years of experience in project management, implementation, or operations within civil construction.
• Strong understanding of civil construction workflows, including equipment management, production units, project controls, scheduling, and job costing.
• Experience managing equipment utilization, maintenance, production reporting, and operational performance is preferred.
• Demonstrated ability to manage project timelines, competing priorities, and multiple stakeholders.
• Strong organizational, problem-solving, communication, and presentation skills.
• Experience training clients or end users is an asset.
• Construction-management or construction-accounting software experience is an asset.
• Ability to remain professional, patient, and composed in a client-facing environment.
• Willingness to travel as required.

Business Unit:

Premier

Scheduled Weekly Hours:

37.5

Number of Openings Available:

1

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.