Implementation Specialist / Business Analyst

Harris Computer; Saskatchewan; Remote; CAD 60,000 - 95,000; Full time

Job summary

A forward-thinking company is seeking an Implementation Specialist / Business Analyst to enhance client service delivery through efficient software solutions. In this fully remote role, you will work closely with clients to understand their business needs, configure the CityView software, and deliver impactful training. Your expertise will help streamline workflows and optimize processes, ensuring that communities grow and thrive. This position offers an exciting opportunity to engage with diverse clients and contribute to meaningful projects that make a real difference in local government operations.

Benefits

RRSP matching

Employee stock purchase plans

Health insurance

Three weeks of vacation

Five personal days

Qualifications

• 5+ years of software configuration and end-user training experience preferred.
• Strong analytical skills and understanding of licensing processes.

Responsibilities

• Define and document customer business requirements and translate them into functional specifications.
• Conduct training sessions for end-users and provide excellent customer service.

Skills

Analytical Skills

Business Analysis

Customer Service

Software Configuration

Communication Skills

Education

Post-secondary education in a technology-related field

Tools

CityView Software

MS SQL Reporting Services

Job description

Implementation Specialist / Business Analyst

Join to apply for the Implementation Specialist / Business Analyst role at Harris Computer.

Reporting to the Manager of Professional Services, the successful individual will work closely with customers to understand their business requirements, configure the CityView software solution to meet those requirements, and deliver training to clients to ensure value creation. This is a fully remote position; travel to client sites across the U.S. and Canada may be required.

What’s Your Impact

• Delivering high-impact efficiency software solutions that meet our clients’ needs.
• Streamlining workflows to optimize client processes and responsiveness.
• Enhancing our clients’ service delivery capabilities to help communities grow.

What You’ll Do

• Define and document customer business requirements; interpret and apply information within the project's scope.
• Analyze client requirements and translate them into functional specifications using CityView processes.
• Identify gaps between client needs and system capabilities.
• Facilitate discovery sessions; document business requirements, use cases, and pain points.
• Configure the software with workflows and business rules; this is not a developer role.
• Work with Data Conversion Specialists for legacy data transition.
• Conduct remote and classroom training sessions for end-users.
• Become an expert on the software’s functionality; respond to client queries and communicate enhancement requests.
• Provide excellent customer service and resolve client issues during implementation and feedback.
• Collaborate with Project Managers, Data Conversion Specialists, QA, Technical Support, and other Business Analysts.

A Day In The Life

• Receive weekly project goals from the Project Manager.
• Engage with clients, source and compile data, configure and test software, deliver solutions, and address client feedback.

What We’re Looking For

• Highly focused, accountable, and able to prioritize tasks.
• Knowledge of local government processes preferred.
• 5+ years of software configuration/end-user training experience preferred.
• Strong analytical and business analysis skills.
• Understanding of licensing and permit processes or similar.
• Post-secondary education in a technology-related field or equivalent experience.
• Excellent communication skills; professional customer-facing demeanor.
• Ability to travel up to 15% within Canada and the USA.

What Makes You Stand Out

• Experience with permitting processes.
• Knowledge of database applications and MS SQL Reporting Services or similar.

What We Offer

• RRSP matching and employee stock purchase plans.
• Health insurance from day one (medical, dental, vision, life, disability, AD&D).
• Three weeks of vacation plus five personal days.

Who We Are

CityView addresses real-world challenges faced by local governments by streamlining permit, license, and land management processes through online self-service and efficient workflow software. We seek long-term career-oriented individuals who embrace change and thrive in our fast-paced growth environment.