Implementation Consultant

Clariti Cloud Inc.; Vancouver; Remote; CAD 85,000 - 125,000; Full time

Job summary

A leading company seeks an Implementation Consultant dedicated to enhancing governmental services through exceptional software solutions. You will leverage your 4+ years of experience and expertise in Salesforce to ensure client needs are identified and met effectively. This role emphasizes collaboration and communication across teams to deliver superior solutions and requires occasional travel.

Benefits

Competitive compensation packages

Well-deserved time off

Health benefits for you and your family

Qualifications

• 4+ years of experience in implementation projects.
• Ability to interpret user requirements from current state to future state.
• Experience working in an Agile environment.

Responsibilities

• Perform business assessments and document client requirements.
• Propose solutions utilizing Salesforce and Clariti best practices.
• Communicate and negotiate solutions with stakeholders.

Skills

Communication

Analytical Skills

Customer Engagement

Problem Solving

Education

Salesforce Admin Certification

4+ years of related experience

Tools

Salesforce

Microsoft Visio

Excel

Job description

Join our mission to provide governments with exceptional experiences so they can do the same for their communities!

What do we do?

We empower governments to deliver exceptional citizen experiences.

Check out our 'About Us' page for a deep dive into our product and what makes us exceptional.

Reporting to the Professional Services Manager, the Implementation Consultant is highly detail-oriented, an expert in translating business requirements into solution configuration, and an expert communicator and presenter. You will work on confirming customer requirements and translating them into an effective process within the Clariti Solution. You will work with a team of both Clariti and System Integrator (SI) partner resources dedicated to successful project implementations and delivering exceptional customer experiences. You will be comfortable and confident in navigating and configuring our solution and demonstrating proof-of-concept and final solution deliverables to Clariti, partner, and customer audiences. You will play a pivotal role in delivering our solution implementations by leveraging your expertise in the Clariti solution and the various implementation methodologies.

As an Implementation Consultant at Clariti, you'll get to :

• Perform business assessments to identify and document client requirements regarding Clariti Software products and functionality to ensure efficient software solutions for the client's needs.
• Identify and document business / technical requirement specifications for specific software design / development, forms, reports, interfaces, processes, and other relevant changes using Clariti best practices.
• Utilize knowledge of the Salesforce platform to propose solutions to business and technical problems in a way that are complimentary to the Clariti solution.
• Leverage expert knowledge of the Clariti solution to propose solutions to customer business requirements.
• Expertly communicate and negotiate with customers, partners, and internal Clariti teams in a consultative manner to arrive at technical solutions to customer business requirements, validating alignment of those solutions to Clariti's best practices and project scope.
• Support the SI partner and / or Clariti teams to deliver capabilities using the Clariti solution and Salesforce platform.
• You will serve as the Clariti software expert for one or more clients.
• Expertly communicate with customers, partners, and internal Clariti teams to overcome challenges and ensure the achievement of design objectives.
• Leverage SDLC, Salesforce, and Clariti knowledge to support customers, partners, and Clariti teams during all phases of implementation projects.
• Work collaboratively with all project team members and stakeholders.
• Contribute positively to Clariti teams, tools, processes, and mechanisms to enhance the organization's ability to deliver exceptional experiences for our customers.
• Travel will be required for this position, up to 25%

What do you bring to the team?

• 4+ years of comparable work experience
• Experience as a lead, BA or consultant in implementation or configuration projects with Salesforce, or with other tools in the permitting domain
• Able to interpret user requirements from current state to future state based on customer interviews
• Salesforce Admin Certification or commitment to obtain within 12 months from the date of hire
• Experience leading implementations with clients or working with partners / system integrators
• Experience working in an Agile or "modified-Agile" environment
• Expert communicator with stakeholders from all levels of an organization
• Familiarity with multiple implementation standards and methodologies
• Understanding of data migration methodologies to assure the integrity of project data, including data extraction, storage, manipulation, processing, and analysis
• Experience with data visualization tools such as Microsoft Visio and Excel
• Domain knowledge in the Public Sector (e.g. Community development, Business Licensing, Permitting, Payment integrations)

What's in it for you?????

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy!

The base salary range for this role is expected to be between $85,000 - $125,000 based on the candidate's skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy.

If you have questions about compensation as we move through the process, we're happy to discuss further.

• Benefits depend on employment type (full-time, part-time, contract, etc).

Things to Note

Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation.

Travel - Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel requirements specific to the role, if any, will be outlined in the job description.

We're committed to building an inclusive culture where our team members can build relentlessly , learn constantly , have the freedom to communicate courageously and always act with integrity . It's the diversity of our team that helps us make better decisions, resulting in more reactive solutions and ultimately lead us to stronger paths. We're working to create a workplace and team that is as diverse as the communities we serve. We welcome and encourage candidates of all backgrounds to apply.

Questions? We are here to help

If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to and we'll be happy to support you.

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