Implementation Consultant

Stripe, Inc.; Toronto; On-site; CAD 85,000 - 125,000; Full time

Job summary

Stripe, Inc. in Toronto, Canada, is seeking an Implementation Consultant to lead mid-market and enterprise onboarding, guiding clients through integration with our payments platform.

You will coordinate across Sales, Technical Services, Product, and Engineering to ensure on-time launches, while translating business needs into scalable solutions. The role rewards a proactive mindset, strong communication, and project management skills, with opportunities to shape how large customers realize value

Qualifications

• 4+ years of experience delivering for strategic customers.
• Able to translate complex business needs into tailored solutions.
• Rapid learner capable of explaining technical concepts to large customers.
• Proven project management with strong critical thinking.
• Experience identifying and solving internal process inefficiencies.
• Superior verbal and written communication.
• Ability to operate independently in a fast-paced environment.

Responsibilities

• Own the full onboarding cycle for mid-market and enterprise clients from contract signing to launch.
• Develop and manage a customer's integration architecture and change management strategy.
• Collaborate with Sales and Technical Services to ensure smooth transitions.
• Partner with Product and Engineering to influence product strategy for large users.
• Lead strategic projects to scale the implementation process.

Skills

Strategic customers

Complex requirements

Technical concepts

Project management

Problem solving

Communication skills

Independence

Tools

APIs

SQL

Job description

Who we areAbout the company

the company is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

In this role, you'd be joining the Professional Services team. Our team's mission is to empower every the company user to achieve maximum value from their investment quickly and confidently. Our team helps the company increase the GDP of the internet by supporting the success of our large, intricate the company implementations. This involves guiding users through their integration process, project planning, coordinating with stakeholders, handling deliverables, meeting key timelines, and educating our users about the maximum potential they can achieve with the company.

As an Implementation Consultant at the company, you are the driving force behind these strategic implementations. Your role is key in leading them through the integration process, turning them into long-term transacting the company users. Our team's core objective is to provide an efficient, seamless transition for our clients, assuring top-notch user satisfaction and relationship management.

What you'll do

As an Implementation Consultant, you will be managing the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. You will proactively develop and manage integration architecture, change management strategy, and timelines. You will be expected to collaborate across departments, including Sales, Technical Services, Product, and Engineering, to ensure a successful transition for our clients.

Responsibilities

• Own the full onboarding cycle for mid-market and enterprise companies from contract signing through launch.

• Develop, manage, and implement a customer's integration architecture, change management strategy, and timeline.

• Partner with other Sales and Technical Services teams to improve the overall the company user journey.

• Engage with Product and Engineering teams to help drive product strategy for large users.

• Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4+ years of experience working with strategic customers on technology solutions, with a track record of top performance

• Ability to understand complex business requirements and craft tailored solutions

• Quick learner with the ability to explain technical concepts to the company's largest customers

• Proven project management skills and strong critical thinking abilities

• Experience identifying and solving internal process inefficiencies

• Superior verbal and written communication skills

• Ability to operate independently in a highly ambiguous and fast-paced environment

Preferred qualifications

• Prior experience at a growth stage Internet/software company

• Experience in the payments industry

• Knowledge of APIs

• Knowledge of SQL