Implementation and Support Consultant

Harris Computer; British Columbia; Remote; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Implementation and Support Consultant to enhance client experiences through effective ERP software deployment and user training. This role demands a proactive individual who can troubleshoot complex issues and collaborate with internal teams for continuous improvement. With a focus on customer satisfaction, you'll analyze workflows and recommend optimizations while ensuring projects remain on schedule and within budget. Join a remote-friendly environment that values flexibility and offers competitive benefits including health plans and stock ownership options. If you thrive in a dynamic setting and are passionate about technology, this opportunity is for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

Stock Ownership Options

Flexible Paid Personal Time

Paid Vacation

Qualifications

• 2+ years of experience in customer support or implementation.
• Strong understanding of ERP software, especially for local government.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Configure and deploy ERP software to meet client needs.
• Train users to ensure successful adoption of solutions.
• Investigate and resolve software issues for clients.

Skills

Customer Support

ERP Software

Technical Proficiency

Communication Skills

Problem Solving

Education

Bachelor's Degree

Tools

CitySuite ERP

TeamSupport

ClickUp

Microsoft Teams

AWS

Azure

SQL Databases

PowerShell

Python

Job description

Join to apply for the Implementation and Support Consultant role at Harris Computer

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Join to apply for the Implementation and Support Consultant role at Harris Computer

• Configure and deploy ERP software to meet client needs.
• Train users to ensure successful adoption of our solutions.
• Assist with data migration, system integration, and testing.
• Analyze customer workflows and recommend software optimizations.
• Ensure projects stay on schedule and within budget.
  
  

Responsibilities

Implementation & Training

• Configure and deploy ERP software to meet client needs.
• Train users to ensure successful adoption of our solutions.
• Assist with data migration, system integration, and testing.
• Analyze customer workflows and recommend software optimizations.
• Ensure projects stay on schedule and within budget.
  
  

Customer Support & Issue Resolution

• Investigate, track, and resolve software issues for both on-premises and cloud-hosted applications.
• Provide timely, professional assistance to clients via phone, email, and chat.
• Escalate complex issues and collaborate with internal teams (Support, Development, TechOps).
• Document customer issues, update knowledge base articles, and improve support processes.
  
  

Collaboration & Continuous Improvement

• Work with Account Management to identify opportunities for additional solutions and services.
• Support product releases by coordinating with Support, TechOps, and Development teams.
• Provide documented feedback to R&D on bugs, enhancements, and client requests use Harris ERP systems and tools.
  
  

Qualifications & Experience

• 2+ years of experience in customer support, implementation, or a similar client-facing role.
• Strong understanding of ERP software (local government experience preferred).
• Technical proficiency in on-premises and cloud-based applications.
• Experience troubleshooting software and resolving complex functional issues.
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical users.
• Self-motivated, detail-oriented, and able to manage multiple tasks.
• Ability to travel across North America (United States, Canada, and the Caribbean).
  
  

What Will Make You Stand Out

• Experience with CitySuite ERP software or similar solutions.
• Familiarity with TeamSupport, ClickUp, and Microsoft Teams.
• Experience working in virtual/cloud environments (AWS, Azure).
• Familiarity with SQL databases and scripting (e.g., PowerShell, Python).
  
  

Benefits And Work Hours

Harris ERP offers a competitive salary and stock ownership options. We also provide access to corporate health, dental, and vision plans, as well as life insurance, disability, and AD&D coverage.

While Harris ERP is headquartered in St. Louis, we are a remote-friendly employer. Some flexibility in hours is allowed, but employees must be available during core work hours. In addition to paid vacation, we offer flexible paid personal time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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