Implementation and Support Consultant

Harris Computer; Alberta; Remote; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Implementation and Support Consultant to enhance client experiences with ERP software. This role involves configuring solutions, training users, and ensuring smooth project execution. You will tackle software issues and collaborate with various teams to drive continuous improvement. The ideal candidate will have a strong background in customer support and technical proficiency in both on-premises and cloud applications. Join a dynamic team that values innovation and offers competitive benefits, including stock options and remote work flexibility.

Benefits

Stock Options

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Flexible Work Hours

Qualifications

• 2+ years in customer support or implementation roles.
• Strong understanding of ERP software, especially for local government.

Responsibilities

• Configure and deploy ERP software to meet client needs.
• Train users and assist with data migration and testing.

Skills

Customer Support

Implementation

Communication Skills

Troubleshooting

Detail-Oriented

Tools

CitySuite ERP

TeamSupport

ClickUp

Microsoft Teams

AWS

Azure

SQL

PowerShell

Python

Job description

Join to apply for the Implementation and Support Consultant role at Harris Computer.

Responsibilities include:

1. Configure and deploy ERP software to meet client needs.
2. Train users to ensure successful adoption of solutions.
3. Assist with data migration, system integration, and testing.
4. Analyze customer workflows and recommend software optimizations.
5. Ensure projects stay on schedule and within budget.

Additional Responsibilities:

• Investigate, track, and resolve software issues for both on-premises and cloud applications.
• Provide timely support via phone, email, and chat.
• Escalate complex issues and collaborate with internal teams.
• Document issues, update knowledge bases, and improve support processes.

Collaboration & Continuous Improvement:

• Work with Account Management to identify opportunities for additional solutions.
• Support product releases by coordinating with teams.
• Provide feedback to R&D on bugs, enhancements, and client requests.

Qualifications & Experience:

• 2+ years in customer support, implementation, or related client-facing roles.
• Strong understanding of ERP software (local government experience preferred).
• Technical proficiency in on-premises and cloud applications.
• Experience troubleshooting and resolving complex issues.
• Excellent communication skills for technical and non-technical audiences.
• Self-motivated, detail-oriented, capable of managing multiple tasks.
• Ability to travel across North America.

Preferred Skills:

• Experience with CitySuite ERP or similar solutions.
• Familiarity with TeamSupport, ClickUp, Microsoft Teams.
• Experience in virtual/cloud environments (AWS, Azure).
• Knowledge of SQL databases and scripting (PowerShell, Python).

Benefits & Work Hours:

Competitive salary, stock options, health/dental/vision, life insurance, disability, and AD&D. Harris ERP supports remote work with some flexibility during core hours. Paid vacation and personal time are provided.