Impactful Product Support Coordinator

TCAT Div of Toromont Industries Ltd; Winnipeg; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Flexible schedules

Locations across Eastern Canada

Training programs

Job summary

Toromont Cat in Winnipeg is seeking a Product Support Coordinator to manage work orders from opening to execution, delivering high customer service and supporting the Service Department. The full-time, permanent role offers CAD 40,085.00 to 50,105.00 base salary with additional benefits, bonuses where eligible, and flexible schedules across Eastern Canada.

You will monitor WIP with Supervisors and Dispatch, verify and process service orders, and collaborate with all departments to keep customers

Qualifications

• Safety conscious with excellent communication and interpersonal skills to collaborate with cross functional teams.
• Diploma of Vocational Studies or College Diploma in administration.
• Ability to communicate with customers efficiently.
• Ability to adapt and prioritize multiple tasks in a fast-paced, deadline-driven environment.
• Self-motivated and flexible team player with strong time-management qualities.
• Ability to work in a team or independently with integrity and proactive problem solving.
• Proficient with Microsoft Word.

Responsibilities

• Monitor WIP with Supervisors and Dispatch to support invoicing.
• Verify and process service work orders with accuracy and complete invoice.
• Maintain up-to-date billing requirements as noted in DBS/Exceptions lists.
• Obtain customer purchase order numbers to support WIP processing.
• Administratively support the Branch Manager/Supervisors.
• Collaborate with all departments to create synergy.
• Prepare and process purchase orders.
• Organize and implement various projects.
• Answer calls and assist internal and external customers.
• Assist other Service Departments with scheduling of maintenance and repairs.

Skills

Strong communication

Time management

Teamwork

Prioritization

Problem solving

Interpersonal skills

Adaptability

Education

Diploma in administration

Diploma of Vocational Studies

Accounting knowledge (preferred)

Tools

Microsoft Word

Job description

Toromont Cat in Winnipeg is seeking a Product Support Coordinator to manage work orders from opening to execution, delivering high customer service and supporting the Service Department. The full-time, permanent role offers CAD 40,085.00 to 50,105.00 base salary with additional benefits, bonuses where eligible, and flexible schedules across Eastern Canada.

You will monitor WIP with Supervisors and Dispatch, verify and process service orders, and collaborate with all departments to keep customers