Product Support Coordinator - Power Systems

TCAT Div of Toromont Industries Ltd; Ottawa; On-site; CAD 45,000 - 56,000; Full time

Benefits offered by this job

Flexible work schedules

Total rewards package

Bonuses may be available

Job summary

Toromont Cat Power Systems is seeking a Product Support Coordinator - Power Systems to join our team in Ottawa. The role oversees work orders from opening to execution, ensuring high customer service and supporting service department goals.

The position is contractual from November 30, 2026 to December 20, 2027, with full-time, permanent status and a base salary in the CAD 44,860–56,077 range. Bonuses may be available and opportunities for flexible schedules exist.

Qualifications

• Safety conscious with exceptional communication and interpersonal skills to collaborate with cross functional teams at all levels.
• Diploma of Vocational Studies or College Diploma in administration.
• Proficient with Microsoft Word.
• Ability to communicate with customers efficiently.
• Ability to effectively adapt and prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Demonstrate safe, healthy and environmentally responsible work behaviors in support of Toromont's policies, programs and initiatives related to health and safety.
• Monitor WIP with Supervisors and Dispatch to support company objectives within the invoicing process.
• Verify and process service work orders with accuracy and complete invoice.
• Maintain up to date billing requirements as noted in DBS/Exceptions lists.
• Obtain customer purchase order numbers to support WIP processing.
• Administratively support the Branch Manager/Supervisors.
• Work closely with all departments. Help create synergy between all departments.
• Prepare and processes purchase orders.
• Collaborate in the organization and implementation of different projects.
• Answers phone calls and provide assistance for both internal and external customers.
• Assist other Service Departments with scheduling of maintenance and repairs as required.

Education

Diploma in Administration

Tools

Microsoft Word

Job description

Job Category: Operations & Sales Support

Requisition Number: PRODU010874

• Posted : October 15, 2026
• Full-Time

Locations

Showing 1 location

Kanata, ON K2L1V7, CAN

Description

Toromont Cat is looking for a Product Support Coordinator - Power Systems to join our team in Ottawa! The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department.

Contractual position: As from November 30, 2026 to December 20, 2027

Pay Type

Full Time, Permanent

Compensation

$44,860 - $56,077

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Product Support Coordinator - Power Systems, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority;
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Demonstrate safe, healthy and environmentally responsible work behaviors in support of Toromont's policies, programs and initiatives related to health and safety.
• Monitor WIP with Supervisors and Dispatch to support company objectives within the invoicing process.
• Verify and process service work orders with accuracy and complete invoice.
• Maintain up to date billing requirements as noted in DBS/Exceptions lists.
• Obtain customer purchase order numbers to support WIP processing.
• Administratively support the Branch Manager/Supervisors.
• Work closely with all departments. Help create synergy between all departments.
• Prepare and processes purchase orders.
• Collaborate in the organization and implementation of different projects.
• Answers phone calls and provide assistance for both internal and external customers.
• Assist other Service Departments with scheduling of maintenance and repairs as required.

Must-haves for this role:

• Safety conscious with exceptional communication and interpersonal skills to collaborate with cross functional teams at all levels.
• Diploma of Vocational Studies or College Diploma in administration.
• Ability to communicate with customers efficiently.
• Ability to effectively adapt and prioritize multiple tasks in a fast-paced, deadline driven environment.
• Self-motivated and flexible team player with efficient time-management qualities.
• Ability to work and grow in a team environment as well as be independent with integrity and proactive problem solving skills.
• Proficient with Microsoft word.

About Toromont Cat Power Systems

Toromont Cat Power Systemsis an industry leader in the supply and integration of backup and prime power generation systems, rental generators, marine engines and industrial engines through customized engineering and packaging. A division ofToromont Industries. The Power Systems division is dedicated to supporting our customers when it comes to power generation, power quality, marine engines, industrial engines, rental power, pumps and temperature control.

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.