I.T. Support Technician (Co-op)

Husky Technologies; Bolton; On-site; CAD 35,000 - 50,000; Full time

Job summary

Husky Technologies is seeking an I.T. Support Technician (Co-op) to provide on-site technical support at their Bolton Campus. The role involves troubleshooting hardware and software issues, managing service tickets, and collaborating with IT teams. Ideal candidates are pursuing a Diploma in IT, possess strong communication skills, and have a customer-focused attitude. This position offers growth opportunities and a competitive benefits package.

Benefits

Competitive benefits package

Growth opportunities

Fitness center

On-site cafeteria

Qualifications

• Currently pursuing a Diploma in Information Technology or a related field.
• Knowledge of Windows OS, networking, and troubleshooting.
• Strong communication and organizational skills.

Responsibilities

• Provide on-site technical support for hardware, software, networks, and peripherals.
• Monitor and process tickets in the Service Desk queue.
• Collaborate with IT teams to resolve issues.

Skills

Communication

Problem Solving

Customer Service

Organizational Skills

Critical Thinking

Education

Diploma in Information Technology

Tools

Active Directory

Windows OS

Job description

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Job Description

Title: I.T. Support Technician (Co-op)

Id: 20096

Type: Full-Time

Location: Bolton, ON

Husky TechnologiesTM is a company founded on innovation, strong customer relationships, community, and a unique culture and values. We seek talented individuals to grow with us as we pursue our ambitious growth strategy.

We offer opportunities for personal development, working with a team of passionate, innovative people. Our success stems from the creativity and dedication of our global team, and we aim to lead in our key markets. We provide an environment of constant transformation and innovation, offering career growth, challenging projects, and a collaborative atmosphere.

Our facilities are located in Bolton, Ontario, just 20 minutes north of Toronto’s Pearson Airport. They feature amenities like a fitness center, intramural sports, an on-site cafeteria, and state-of-the-art manufacturing with excellent safety records. We offer competitive compensation, including a retirement plan and benefits.

If you are driven by bold goals, value honesty and respect, care about the environment, and aim for excellence, we want you on our team!

Job Overview

This role provides on-site technical support primarily at our Bolton Campus, supporting hardware, software, networks, and peripherals for campus-based and remote employees. As part of the IT Service Desk team, you will need problem-solving, communication, interpersonal, and time management skills, along with patience and a customer-focused attitude.

Responsibilities

• Answer incoming calls courteously and professionally.
• Monitor and process tickets in the Service Desk queue based on priority.
• Serve as the first contact for technical support via phone or email.
• Provide helpdesk support and resolve end-user issues.
• Manage PC setup and deployment, including data transfer and software reinstallation.
• Perform hardware and software upgrades timely.
• Install, test, and configure new workstations and peripherals.
• Ensure all workstations are fully equipped.
• Assign users and computers in Active Directory.
• Collaborate with other IT teams, experts, and vendors to resolve issues.

Required Qualifications

• Currently pursuing a Diploma in Information Technology or a related field.
• Knowledge of Windows OS, networking, and troubleshooting.
• Understanding of computer networking and Active Directory.
• Strong communication and organizational skills.
• Excellent interpersonal skills and customer service orientation.
• Critical thinking and problem-solving skills.
• Ability to perform physical tasks, including lifting up to 30 lbs.
• Proficiency with hardware components and devices.

Husky TechnologiesTM offers a competitive benefits package, growth opportunities, and values diversity and inclusion. Employment is contingent upon background checks and accommodations for disabilities are available upon request. No agency inquiries, please.