computer technician

Government of Canada; Brampton; On-site; CAD 40,000 - 60,000; Full time

Job summary

The Government of Canada is seeking a technical support analyst to assist users with computer-related issues. The role involves providing training, maintaining logs of problems and solutions, and participating in software redesigns. Candidates should have a college diploma and strong problem-solving skills, with an emphasis on customer service.

Qualifications

• Experience in technical support is an asset.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Respond to users experiencing difficulties with computers.
• Provide advice and training to users.
• Participate in the redesign of applications.

Skills

Customer service

Attention to detail

Problem-solving

Education

College, CEGEP, or other non-university certificate or diploma from a program of 1 to 2 years

Job description

Overview

Languages: English

Education

• College, CEGEP, or other non-university certificate or diploma from a program of 1 to 2 years

Experience

Experience is an asset

On-site

Work must be completed at the physical location. Remote work is not an option.

Responsibilities and Tasks

• Respond to users experiencing difficulties with computers
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network, and Internet support to users in response to identified difficulties
• Provide customer service

Additional Information

Work Conditions and Physical Capabilities

• Work under pressure
• Meet tight deadlines
• Attention to detail