I.T. Support Analyst (13-Month Contract)

Blue Ant Media Corporation; Toronto; On-site; CAD 42,000 - 55,000; Full time

Job summary

Blue Ant Media Corporation seeks an I.T. Support Analyst for a 13‑month contract who will be the first point of contact for all tech inquiries at the head office.

The role also extends support to international offices, enabling provision of effective solutions to business‑critical problems. You will troubleshoot Mac and Windows systems, configure accounts, support devices, and engage with staff to ensure high quality customer service.

Qualifications

• College diploma or University degree in IT or 1–2 years related experience.
• Strong prioritization and organizational skills.
• Excellent verbal and written communication with ability to translate tech concepts for users.
• Exceptional interpersonal skills and customer service mindset.
• Analytical and problem‑solving skills with a willingness to learn.
• Ability to absorb information quickly and retain knowledge.
• Ability to build good customer rapport and work under pressure.

Responsibilities

• Provide timely responses and effective solutions to Helpdesk requests via web portal, email, and face‑to‑face; remote support for international offices.
• Decide if issues require escalation within IT or involvement of other units.
• Configure, troubleshoot, maintain, repair, and deploy Mac and Windows systems, mobile devices, printers, and peripherals.
• Provide training on Mac OSX, Windows 7/10, and business apps as needed.
• Assist in administration of end user accounts using Active Directory and G Suite.
• Set up desk phones and troubleshoot connectivity.
• Troubleshoot network connectivity (Wi‑Fi, LAN, and corporate networks).
• Perform miscellaneous duties as required.

Skills

Customer service

Technical support

Mac OSX

Windows troubleshooting

Networking concepts

Active Directory

G Suite

Troubleshooting

Education

College diploma or University degree in IT

Tools

VMware

Printer setup

Wi‑Fi networking

Mobile devices

Job description

I.T. Support Analyst (13-Month Contract)

Blue Ant Media’s I.T. team is seeking a confident, upbeat, and reliable individual geared up for an entry level role of I.T. Support Analyst. The role of I.T. Support is “the face” of I.T. whose primary responsibility is to ensure solutions are implemented. The successful candidate will be the first point of contact for all technological inquiries for all staff in our head office. Additionally, taking into consideration out international offices, this role also provides the opportunity to work with and support our international teams. The successful candidate would leverage their technical knowledge and experience to provision effective solutions to business-critical problems. Most importantly, the successful candidate will be a keen problem solver who constantly strives to provide the highest quality customer service.

Core Responsibilities & Duties

• Proactively provide timely responses and effective solutions to:
  • Helpdesk requests through web ticketing portal
  • Direct email requests and inquiries
  • Direct face-to-face requests and inquiries
  • Flexibility to provide remote support for multiple international offices

• Make reasonable judgments, based on analysis, whether issues need escalation within I.T. team and/or involvement of other business units and stakeholders
• Configure, troubleshoot, maintain, repair, and deploy Mac and Windows systems, mobile devices, printers, and miscellaneous peripherals
• Provide support and training on Mac OSX, Windows 7, Windows 10, and business specific applications new and existing as required
• Assist in administration of end user accounts using Active Directory and G Suite
• Physically setup and track desk phone units and troubleshoot connectivity issues
• Troubleshoot network connectivity issues with Wi-Fi, LAN, and business specific networks
• Perform miscellaneous incidental duties as required

Key Qualifications & Experience

• College diploma or University degree in the field of Information Technology OR a minimum of 1-2 years of equivalent work experience in a role similar to I.T. Support
• Heightened prioritization and organizational skills
• Excellent verbal and written communication skills with a proven ability to translate technical concepts into user-friendly terms
• Exceptional interpersonal skills with natural drive towards providing high quality customer service
• Highly developed analytical and problem-solving skills with constant desire to learn
• Ability to absorb and retain information quickly
• Natural ability to establish and maintain good customer rapport
• Perform well under high pressure, fast-paced, work environment
• Consistent ability to ensure job is done well on all sides and in keeping service standards
• Demonstrated ability to work well under minimal supervision
• Knowledge and understanding of computer networking concepts (e.g., TCP/IP, DNS, VLAN, etc.)
• Windows Servers 2008 R2, 2012, 2016
• Proficient with Mac OSX
• Knowledge of VMware

Additional Qualifications

• Excellent computer skills, including Word and Excel
• Ability to work with a team and under pressure in a fast-paced environment
• Ability to multi-task a variety of functions while maintaining a high degree of accuracy
• Excellent communication and interpersonal skills
• Ability to prioritize and meet strict deadlines

Other details

• Pay TypeSalary