I&T Service Delivery Co-Op Student

ENMAX Corporation; Calgary; Hybrid; CAD 33,000 - 44,000; Part time

Benefits offered by this job

Free onsite fitness facility

Onsite childcare centre

Free parking

Job summary

ENMAX Corporation invites a Co-Op IT student to join the I&T Service Delivery team, focusing on ITIL Service Management processes and a journey to automate and improve the user experience.

You will learn incident coordination, change reviews, problem analysis, and knowledge management while gaining exposure to ServiceNow and collaboration with multiple IT teams.

Qualifications

• Currently enrolled in a post-secondary IT program (1st–4th year).
• Must be eligible to work in Canada.
• Familiar with ITIL/Service Management concepts is a plus.

Responsibilities

• Support fundamental ITSM processes (Incident, Major Incident, Request, Problem, Change, Knowledge).
• Assist with change management tasks and CAB materials.
• Observe MI activities for incident coordination and service restoration.
• Participate in root-cause analyses and permanent fixes.
• Update knowledge articles for self-service and IT team support.
• Review IT surveys to gauge user experience and satisfaction.
• Audit Incident and Service Request records for quality and improvements.
• Create dashboards to monitor ITSM performance.
• Engage stakeholders to gather workflow requirements in ServiceNow.
• Work with IT teams to identify automation opportunities.

Skills

C# .Net

jQuery

Agile methodologies

DevOps practices

Education

Post-Secondary Information Technology program (1st–4th year)

Tools

Microsoft Office

Teams

SharePoint

Job description

Posted: October 2, 2026 Closing Date: October 18, 2026 Position Type: Limited Term: 8 months (January – August 2027) Union: CUPE

Why ENMAX?

We are driven by our purpose of lighting the way to a brighter energy future, a future that includes a workplace where you’ll experience belonging and unlock possibilities. We offer meaningful opportunities, strong collaboration and a career aligned to what matters to you. We’re proud of who we are and the work we do to support our communities and customers who depend on us, becauseat ENMAX, we’re lighting the way together.

I&T Service Delivery

The I&T Service Delivery Co-Op student will join the I&T Service Delivery team in their oversight of fundamental ITIL Service Management (ITSM) Processes such as Incident Management, Major Incident Management, Request Management, Change Management, Problem Management, and Knowledge Management as well as their journey to encourage development and automation to improve our user experience. As a member of this team, you will gain exposure to these IT functions from a process and governance perspective.

Major Responsibilities:

• Support ITSM team in fundamental IT Processes (Incident, Major Incident, Request, Problem, Change, and Knowledge)
• Support Change management activities under the guidance of the ITSM team, including reviewing change requests, preparing CAB materials, documenting outcomes, and assisting with post-implementation reviews
• Observe and participate in MI activities to understand incident coordination, communication decision making and service restoration efforts
• Participate in Problem root cause analysis investigations and resolution to learn how root causes and permanent fixes are identified to resolve underlying issues in the IT environment and to prevent future disruptions
• Update and create knowledge articles to enable end-user self-serve and support IT teams
• Review and respond to IT Surveys, gaining insight into user experience and satisfaction
• Audit Incident and Service Request records for quality and identify opportunities for improvement
• Create and maintain dashboards providing insight into ITSM performance
• Engage business stakeholders to gather requirements for workflows and processes within ServiceNow
• Work with all IT Teams to identify areas where process automation would improve our user experience

Education Required:

• Currently enrolled in a Post-Secondary Information Technology related program (from 1st year to 4th year)
• Must be eligible to work in Canada

Qualifications & Experience:

• Familiar with C# .Net and jQuery
• Knowledge of Microsoft products such as Office, Teams and SharePoint
• Awareness or experience working with Agile and DevOps methodologies considered a strong asset
• Quick to learn new technologies on your own and aren’t intimidated by new technologies
• Customer service skills and the ability to communicate in person, over video conference, chat, and email
• Ability to clearly document and update tasks & procedures

Competencies:

• Works safely and follows established safety practices
• Communicates clearly, listens effectively, and is open to feedback
• Acts with integrity and takes accountability for their actions
• Uses good judgement, asks questions when needed, and learns from experience
• Treats others with respect and contributes to an inclusive environment
• Builds an understanding of ENMAX’s strategy and how their work contributes to it

Did we mention the ENMAX Advantage?

We offer competitive compensation, non-downtown location that includes great building amenities such as

• free onsite fitness facility with programming geared to employee’s needs
• onsite childcare centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE)
• free parking

and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.

ENMAX Values – Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

Salary: Co-Op IT, Computer Science (CUPE 2026 rates) $24.82 - $26.33 - $29.40 - $31.58

Location:

This role will be part of our hybrid (home and office) workforce with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You will work from home on Mondays and Fridays and in the office on Tuesdays, Wednesdays, and Thursdays.

Note: If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know.

ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.

Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public. Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX.

Must be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required.

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut’ina Nation; and the îyârhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Métis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.