Hybrid Underwriting Coordinator: Workforce & Scheduling Lead

Co-operators; Calgary; Hybrid; CAD 44,000 - 73,000; Full time

Benefits offered by this job

Training and development opportunities

Flexible work options

Health and wellness programs

Paid volunteer days

Job summary

CGIC, a leading Canadian financial services co-operative, is seeking an Underwriting Coordinator to support the Underwriting department, a team of over 90 professionals. This role manages workforce coordination, scheduling, and reporting, while ensuring confidentiality and smooth operations.

Based in Calgary with a hybrid work model (2 days in office), you will monitor staffing, maintain systems, generate reports, and collaborate with leaders and IT to optimize service delivery.

Qualifications

• Post-secondary education completed.
• At least 2 years in an administrative or workforce coordination role.
• Experience with scheduling and resource management in a service environment.
• Advanced proficiency in Microsoft Excel with complex reports.
• Strong organization and multitasking abilities.
• Excellent written and verbal communication skills.
• Ability to handle confidential information discreetly.
• Knowledge of workforce management or call centre scheduling is a plus.
• Experience with GENESYS or similar platforms is a plus.

Responsibilities

• Coordinate staffing, scheduling, and resource allocation for the Underwriting department.
• Monitor schedule adherence and staffing levels; escalate gaps as needed.
• Maintain workforce management and telephony systems and staff profiles.
• Generate, analyze, and distribute operational reports for decision-making.
• Coordinate department meetings, vacation planning and administrative tasks.
• Collaborate with leaders, IT, and telephony teams to improve service delivery.
• Maintain confidentiality of sensitive information.
• Assist with budget review and reconciliation activities.

Skills

Excel proficiency

Organizational skills

Communication skills

Problem solving

Education

Post-secondary education

Tools

GENESYS

Telephony/workforce management platforms

Job description

CGIC, a leading Canadian financial services co-operative, is seeking an Underwriting Coordinator to support the Underwriting department, a team of over 90 professionals. This role manages workforce coordination, scheduling, and reporting, while ensuring confidentiality and smooth operations.

Based in Calgary with a hybrid work model (2 days in office), you will monitor staffing, maintain systems, generate reports, and collaborate with leaders and IT to optimize service delivery.