Hybrid Retail Sales Associate — Customer Focused & Product Expert

New Balance; Calgary; On-site; CAD 28,000 - 36,000; Full time

Job summary

New Balance is seeking Retail Sales Associates in Calgary, Canada, to help run stores efficiently and deliver exemplary customer service. You will use expert product knowledge to assist customers through every step of the purchase, representing the New Balance brand with professionalism.

The role emphasizes friendly, customer-focused service, teamwork, and accurate product fitting, with a focus on maintaining a neat, well-stocked sales floor and following safety procedures.

Qualifications

• Excellent customer service and product knowledge

Responsibilities

• Provide customer service using proper selling techniques, product knowledge and the GUEST service model
• Correctly measure and fit customers with appropriate NB product
• Inform customers about promotions
• Keep the floor neat, organized and well stocked
• Make sure items are labeled and priced correctly
• Protect products by inspecting shelves and reporting shrinkage and security issues
• Follow safety regulations and report accidents and near misses

Skills

Customer service

Verbal communication

Teamwork

Cash handling

Job description

New Balance is seeking Retail Sales Associates in Calgary, Canada, to help run stores efficiently and deliver exemplary customer service. You will use expert product knowledge to assist customers through every step of the purchase, representing the New Balance brand with professionalism.

The role emphasizes friendly, customer-focused service, teamwork, and accurate product fitting, with a focus on maintaining a neat, well-stocked sales floor and following safety procedures.