Retail Assistant Store Manager (CF Chinook Centre - New Location!)

New Balance; Calgary; On-site; CAD 50,000 - 65,000; Full time

Job summary

New Balance Canada in Calgary is seeking a Retail Assistant Store Manager to support the Store Manager in achieving sales goals and running day-to-day operations.

You will recruit, train and develop staff, foster a Total Customer Satisfaction culture, and lead the team in their absence, while coordinating with district leadership to execute strategic plans and community outreach initiatives.

Qualifications

• Knowledge of retail operations including sales, customer service, merchandising, inventory control and loss prevention.
• Ability to lead and be part of a team.
• Willingness to work a flexible schedule including weekends and holidays.
• Physical ability to lift up to 50 lbs, stand for extended periods and climb stairs.

Responsibilities

• Create and maintain a Total Customer Satisfaction culture.
• Help Store Manager hit financial and operational goals.
• Collaborate with Store Manager and District Manager to execute sales plans.
• Coach and develop staff; their success is the team's success.
• Coordinate community outreach to build the brand.
• Assist with scheduling and payroll for store associates.
• Step in to lead when Store Manager is unavailable.

Skills

Leadership

Customer service

Retail operations

Team collaboration

Job description

Overview

Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Job Mission

The role of a Retail Assistant Store Manager is to support the sales goals and operational duties of the Store Manager. They also help hire, train, and develop staff while cultivating a culture that reflects the core values of New Balance (integrity, teamwork, and total customer satisfaction). In the absence of the Store Manager, the ASM steps into their shoes and runs the store.

Responsibilities

• Create and maintain a "Total Customer Satisfaction" culture
• Help your Store Manager hit financial marks and operational objectives
• Collaborate with Store Manager and District Manager to execute strategic sales plans
• Be a leader! Coach and develop your staff; their success = your success
• Help coordinate volunteer opportunities to build our brand within the communities we serve
• Assist with processing payroll and writing schedules for store associates
• Step up to lead the team when Store Manager is unavailable

Requirements for Success

• Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention
• Demonstrated ability to lead and be part of a team
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to lift 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; frequently climb and descend stairs (depending on location)

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.