Hybrid IT Support Analyst – Banking Operations & Cloud

Tobermory; Toronto; Hybrid; CAD 70,000 - 98,000; Full time

Benefits offered by this job

Variable compensation eligibility

Health and wellness benefits

Retirement savings programs

Paid time off

Banking benefits and discounts

Career development

Mentoring programs

Training

Employee recognition

Flexible work arrangements

Job summary

TD Securities in Toronto, Ontario, is seeking an IT Support Analyst for a full-time hybrid role. You will support Banking Operations technology applications in a global production environment, monitor application health, and manage incidents to ensure reliable IT services across the network.

Collaborating with developers, analysts, and infrastructure teams, you’ll contribute to change management, automation, and proactive problem resolution, with opportunities for continuous learning and career

Qualifications

• Hands-on experience with GDC, Kubernetes and container techs.
• Strong knowledge of Banking Operations techs, payments, SWIFT.
• Experience supporting multi-tier apps on physical hardware and VMware.
• Familiarity with Linux, Windows Server, Oracle, SQL, Python, Java.
• Azure cloud technologies knowledge: SQL, DB2, Oracle, MS SQL Server, Splunk, Dynatrace, Autosys.
• ITIL Incident, Problem and Change Management.
• Bachelor's degree in CS/Math or related field is a plus.

Responsibilities

• Provide IT application and end user support to keep system availability and performance steady.
• Run proactive application health checks, to find and sidestep potential issues before they escape.
• Handle production incidents from initial detection through full resolution.
• Lead problem management activities for recurring technical troubles, and make sure the root cause is actually addressed.
• Make sure production fixes are delivered on time, and with strong quality.
• Stick to TD Securities change management procedures, especially for production updates and related releases.
• Support disaster recovery testing, user attestations, and audit remediation work.
• Offer after hours production support when business needs require it.

Skills

IT support

Incident management

Change management

Scripting / automation

Cross-functional teamwork

Education

Bachelor's degree in Computer Science or Mathematics or related field

Tools

Kubernetes

GDC

VMware

Azure

Splunk

Dynatrace

Autosys

SQL

Oracle

Python

Java

Linux

Windows Server

Job description

TD Securities in Toronto, Ontario, is seeking an IT Support Analyst for a full-time hybrid role. You will support Banking Operations technology applications in a global production environment, monitor application health, and manage incidents to ensure reliable IT services across the network.

Collaborating with developers, analysts, and infrastructure teams, you’ll contribute to change management, automation, and proactive problem resolution, with opportunities for continuous learning and career