Hybrid IT Ops Administrator — Frontline Support & AI Tools

Hootsuite; Vancouver; Hybrid; CAD 56,000 - 79,000; Full time

Benefits offered by this job

Accommodations provided

Job summary

Hootsuite is seeking a Junior IT Operations Administrator to provide frontline IT support, deploy hardware, and assist with identity, endpoint management, and IT automation. The role is in-person from either our Vancouver or Toronto office, with hybrid work possibilities as the team supports the service desk.

You will help with AI enablement, provisioning AI tools and helping staff adopt them, while collaborating with Infrastructure and Systems on platform projects and process improvements.

Qualifications

• 1 year of experience troubleshooting Mac problems.
• Experience troubleshooting Windows OS problems.
• Working knowledge of Google Admin and Google Workspace apps.
• Foundational understanding of identity & access concepts (Active Directory, SSO).
• Experience with endpoint management.
• ACMT course an asset (Mac shop).
• Experience in an Agile environment is an asset.

Responsibilities

• Own and resolve tickets in the Helpdesk queue, documenting solutions.
• Build, configure, and deploy laptops and peripherals for users.
• Support hardware procurement, logistics, and asset management.
• Set up, install, modify, configure, and maintain desk hardware in the office.
• Create/decommission accounts for hires and exits following procedures.
• Assist AI enablement: provisioning and supporting AI tools.

Skills

Mac troubleshooting

Windows troubleshooting

Google Admin

Identity & SSO

Endpoint management

Agile environment

Problem solving

Customer focus

Open communication

Collaboration

Tools

Jamf

Ticketing system

Asset management

Job description

Hootsuite is seeking a Junior IT Operations Administrator to provide frontline IT support, deploy hardware, and assist with identity, endpoint management, and IT automation. The role is in-person from either our Vancouver or Toronto office, with hybrid work possibilities as the team supports the service desk.

You will help with AI enablement, provisioning AI tools and helping staff adopt them, while collaborating with Infrastructure and Systems on platform projects and process improvements.