Co-op/Intern, IT Operations - Fall 2026

Hootsuite Inc.; Vancouver; On-site; CAD 46,000 - 55,000; Part time

Job summary

Hootsuite Inc. is seeking a Co-op, IT Operations for Vancouver, BC. The 4‑month on-site role supports the Helpdesk queue, deploys laptops and peripherals, and resolves both small and large technology issues with close supervision.

You’ll work with the Global IT team to execute IT projects, set up and troubleshoot hardware including Google Meet gear, document procedures, and ensure end-user satisfaction during and after incidents.

Qualifications

• Experience troubleshooting Mac problems.
• Experience troubleshooting Windows OS problems and Dell laptops.
• Experience working with meeting room hardware and AV gear to support meetings.
• Proven ability to translate technical issues for end-users.
• Willingness to learn new systems and vendors as needed.
• Ability to work in an Agile environment is a bonus.

Responsibilities

• Support the build and deployment of laptops for new users and end users as needed.
• Assist in closing of MacBook leases by configuring, wiping, and recording data.
• Set up, install, modify, configure, and maintain desk hardware in the office.
• Update hardware assets in the asset management system as per Helpdesk processes.
• Collaborate with Global Helpdesk team to identify and resolve issues following processes.
• Document procedures and solutions in the ticketing system and follow up with clients for full resolution.
• Set up and troubleshoot Google Meet Hardware in the office.
• Assist in setting up loaner laptops for AV gear for interviews or events.
• Keep team documentation updated as processes evolve.
• Participate in IT departmental projects requiring time and resources.
• Create tickets and move tasks through agile workflow.

Skills

Mac troubleshooting

Windows OS troubleshooting

Meeting room hardware & AV gear

Agile environment experience

End-user communication

Willingness to learn

Collaboration and teamwork

Problem solving

Open communication

Tools

Dell laptops

Google Meet Hardware setup

Job description

Job Title: Co-Op, IT Operations - Summer 2026

Location: Vancouver, BC (on-site)

Term: 4 months

Start Date: September 12th, 2026

Openings: 1

Overview:

We’re looking for a Co-op on the team to help us provide IT support to Hootsuite owls and solve both small as well as large technology problems. Under close supervision, you’ll support the Helpdesk ticket queue, deploy laptops plus hardware peripherals, AV challenges and work closely with the Global IT team to execute IT projects. This position is based in Vancouver, Canada.

WHAT YOU’LL DO:

• Support the build and deployment of laptops for new users as well as end users as needed
• Support closing of our Macbook leases by configuring, wiping, recording laptop data as required
• Set up, install, modify, configure, maintain desk hardware in the office
• Receive offboarded hardware and update workflows as well as management system based on that
• Input and update assets in the hardware asset management system as governed by Helpdesk’s processes and procedures
• Work closely with Hootsuite’s global Helpdesk team to identify and resolve issues by following processes
• Document procedures and solutions in our ticketing system and follow up with clients to ensure full resolution of issues
• Set up, install, and troubleshoot Google Meet Hardware in the office
• Assist with setting up loaner laptops to AV gear for interviews or smaller company events
• Keep team documentation updated as processes and stakeholder need change
• Assist in departmental projects that require IT time and resources
• Creating tickets and moving tasks through agile workflow as work is completed

WHAT YOU’LL NEED:

• Experience troubleshooting basic to advanced Mac problems
• Experience troubleshooting Windows OS problems and working knowledge of Dell laptops
• Experience working with meeting room hardware, AV gear to support meetings
• Experience working in agile environment a bonus
• Proven ability to translate technical issues into understandable language for end-users
• Willingness to learn new systems and vendors, as needed
• Accountability: holds self accountable to meet commitments
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team#OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

Canada Pay Range For This Role

$46,100—$55,400 CAD

Use of AI in Hiring

Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.