Hybrid IT Administrator AI-Driven Ops Lead Vancouver

Traction Rec; Vancouver; Hybrid; CAD 80,000 - 90,000; Full time

Job summary

Traction Rec in Vancouver, BC, is seeking an IT Administrator to join our growing team. You’ll be the first IT contact, running day-to-day operations and driving strategic projects with minimal hand-holding.

The role emphasizes root-cause fixes, visibility across the org, and leveraging AI tools to boost productivity without replacing human effort. You’ll work from our Vancouver office three days a week, support hardware and software, manage the core SaaS stack, and partner with DevOps on cloud

Qualifications

• 3–5+ years in an intermediate-to-senior IT support or systems administration role.
• Hands-on administration of Google Workspace or other identity providers such as Microsoft Entra ID: SSO, MFA, groups, provisioning and deprovisioning
• Experience managing Mac and Windows devices with MDM and endpoint security tools
• Solid security fundamentals: least privilege, password and vault management, security awareness training, patching, and change control
• Solid networking fundamentals (DNS, VPN, Wi-Fi, firewalls) and cloud networking in AWS or Azure
• A self-directed, problem-solver mindset with multiple projects
• Service-minded, patient approach for colleagues at all levels
• Excellent communication; documentation and coaching for non-technical teammates
• Understanding of how changes impact multiple teams and downstream effects
• Strong judgment and integrity; own mistakes and weigh business impact
• Commitment to continuous learning and growth
• Hands-on experience using AI tools as productivity multipliers
• Reading and basic scripting in Python/PowerShell/Bash; familiarity with Docker/Kubernetes a plus
• Experience with compliance audits (SOC 2, PCI DSS, HIPAA), Salesforce administration, or workflow tools like n8n

Responsibilities

• Working from our Vancouver office 3 days a week as the hands-on IT presence for the team: in-person support, hardware and device setup, office network, A/V, and meeting room tech
• Monitoring Slack, email, and support channels for issues, including unreported ones, and resolving sign-in, access and daily tool problems
• Owning issues end-to-end: documenting symptoms, troubleshooting, and resolution; building a mature support practice
• Managing onboarding/offboarding end-to-end and handling access requests with least privilege
• Overseeing the device lifecycle: provisioning, tracking, patching, and fleet compliance
• Administering core SaaS stack and managing vendor relationships, renewals, and hardware orders
• Training the team to operate with IT, ticket-first mindset and collaboration habits
• Documenting systems and procedures to avoid single points of failure
• Partnering with DevOps on cloud environments and ensuring network/workloads stay compliant
• Staying audit-ready and acting as first responder on security questions
• Leading IT projects end-to-end, reducing tech debt and clearing backlog
• Automating repetitive work with workflows, scripting and AI agents; enabling safe AI adoption
• Occasionally working outside regular hours for maintenance or urgent incidents

Skills

IT support

Systems administration

Google Workspace

Entra ID

SSO

MFA

Device management

MDM

Endpoint security

Networking

Cloud networking

Python

PowerShell

Bash

Docker

Kubernetes

SOC 2 / PCI / HIPAA

Salesforce administration

n8n

Tools

Google Workspace

Entra ID

MDM

Endpoint security tools

AWS / Azure

Job description

Traction Rec in Vancouver, BC, is seeking an IT Administrator to join our growing team. You’ll be the first IT contact, running day-to-day operations and driving strategic projects with minimal hand-holding.

The role emphasizes root-cause fixes, visibility across the org, and leveraging AI tools to boost productivity without replacing human effort. You’ll work from our Vancouver office three days a week, support hardware and software, manage the core SaaS stack, and partner with DevOps on cloud