Hybrid Inside Sales & Yard Associate - Customer-Focused

RONA; London; On-site; CAD 21,000 - 29,000; Full time

Job summary

The Moffatt & Powell RONA Inside Sales / Yard Associate plays a key role in delivering customer service excellence inside the store and throughout the yard. This hybrid position supports customers with product selection, purchases, and building material needs while maintaining a safe, organized environment.

With a strong focus on product knowledge, operational excellence, and safety, this role contributes directly to our mission of providing top‑notch service to every customer.

Qualifications

• Retail/hardware customer service experience preferred.
• Strong product knowledge and safety focus.
• Ability to operate POS, process purchases, returns and receipts.

Responsibilities

• Greet customers promptly and provide knowledgeable product advice.
• Operate the cash terminal, process purchases, returns, exchanges, and issuing receipts.
• Maintain up-to-date knowledge of products through vendor and internal training.
• Support sales objectives set by the Branch Leadership Team.
• Stay informed about promotions, flyer pricing and offers.
• Verify returned products and maintain inventory accuracy.
• Assist with stocking shelves and replenishing merchandise.
• Maintain a clean, safe yard, sheds, and sales floor.
• Adhere to health and safety policies and promptly report concerns.
• Follow procedures related to product breakage and safe material handling.
• Perform other duties as assigned by the Store Manager.

Skills

Customer Service

Communication

Problem Solving

Detail Orientation

Accountability

Dependability

Teamwork

Ethics & Integrity

Job description

The Moffatt & Powell RONA Inside Sales / Yard Associate plays a key role in delivering customer service excellence inside the store and throughout the yard. This hybrid position supports customers with product selection, purchases, and building material needs while maintaining a safe, organized environment.

With a strong focus on product knowledge, operational excellence, and safety, this role contributes directly to our mission of providing top‑notch service to every customer.