Inside Sales Associate

RONA; London; On-site; CAD 21,000 - 29,000; Full time

Job summary

The Moffatt & Powell RONA Inside Sales / Yard Associate plays a key role in delivering customer service excellence inside the store and throughout the yard. This hybrid position supports customers with product selection, purchases, and building material needs while maintaining a safe, organized environment.

With a strong focus on product knowledge, operational excellence, and safety, this role contributes directly to our mission of providing top‑notch service to every customer.

Qualifications

• Retail/hardware customer service experience preferred.
• Strong product knowledge and safety focus.
• Ability to operate POS, process purchases, returns and receipts.

Responsibilities

• Greet customers promptly and provide knowledgeable product advice.
• Operate the cash terminal, process purchases, returns, exchanges, and issuing receipts.
• Maintain up-to-date knowledge of products through vendor and internal training.
• Support sales objectives set by the Branch Leadership Team.
• Stay informed about promotions, flyer pricing and offers.
• Verify returned products and maintain inventory accuracy.
• Assist with stocking shelves and replenishing merchandise.
• Maintain a clean, safe yard, sheds, and sales floor.
• Adhere to health and safety policies and promptly report concerns.
• Follow procedures related to product breakage and safe material handling.
• Perform other duties as assigned by the Store Manager.

Skills

Customer Service

Communication

Problem Solving

Detail Orientation

Accountability

Dependability

Teamwork

Ethics & Integrity

Job description

Inside Sales -London

Reports to: Store Manager

Wage: 18.00

Position Summary

At Moffatt & Powell RONA, exceptional customer service and continuous improvement are central to who we are. The Inside Sales / Yard Associate plays a key role in delivering customer service excellence both inside the store and throughout the yard. This hybrid position supports customers with product selection, purchases, and building material needs while maintaining a safe, organized, and welcoming environment.

With a strong focus on product knowledge, operational excellence, and safety, this role contributes directly to our mission of providing top‑notch service to every customer. Continuous learning, adaptability, and a commitment to our core values—Caring, Commitment, Community, and Continuous Learning—are essential to success in this position.

Core Competencies

• Customer Service
• Communication
• Problem Solving
• Detail Orientation
• Accountability
• Dependability
• Teamwork
• Ethics and Integrity

Key Responsibilities

Customer Interaction & Service

• Greet customers promptly and warmly, ensuring a positive and professional experience.
• Assess customer needs and provide knowledgeable advice on store products.
• Operate the cash terminal, processing purchases, returns, exchanges, and issuing receipts.

Product Knowledge & Sales Support

• Maintain up‑to‑date knowledge of products, features, and applications through vendor and internal training.
• Support sales objectives set by the Branch Leadership Team.
• Stay informed about current promotions, flyer pricing, and special offers.

Inventory, Stock & Product Handling

• Verify returned products by checking customer return slips, ensuring accuracy and product integrity.
• Support inventory control through cycle counts, documentation, and reporting damaged products.
• Assist with stocking shelves, putting away received products, and replenishing merchandise from overstock.
• Update product codes as required to maintain accurate inventory records.

Store Maintenance

• Maintain a clean, organized, and safe yard, sheds, special‑order areas, and sales floor.
• Keep checkout and work areas tidy, clutter‑free, and aligned with store floor plans.

Safety & Compliance

• Adhere to all health and safety policies, procedures, and loss‑prevention guidelines.
• Maintain a safe working environment by promptly reporting concerns to management.
• Follow procedures related to product breakage and safe material handling.

Additional Duties

• Perform other duties as assigned by the Store Manager

Commitment to Inclusion

Moffatt & Powell is committed to an inclusive and barrier‑free workplace. Accommodations are available upon request for candidates participating in all aspects of the selection process. We are an Equal Opportunity Employer; we celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.