Hybrid HVAC Tech: Technical Services Specialist

Reliance Home Comfort; Maple Ridge; Hybrid; CAD 33,000 - 83,000; Full time

Benefits offered by this job

Health care

Vision care

Dental care

Disability insurance

Retirement contributions

Job summary

Viessmann is seeking a sophisticated, solutions-oriented Technical Services Representative to elevate our technical support operations and drive customer excellence across the USA and Canada.

This role, based in Langley, BC, operates in a flexible hybrid model (3 days in the office, 2 days remote) and serves as a regional SME for climate comfort solutions. You will work with enterprise platforms to guide customers and contractors and collaborate with Product Engineering on quality initiatives.

Qualifications

• 1+ years of experience in technical troubleshooting or technical customer service.
• 1+ years of HVAC or technical industry experience in technical support, field service, installation, or maintenance.
• High school diploma or GED

Responsibilities

• Provide customer service/technical support for Viessmann commercial and residential boilers, burners, controls, components, indirect fired water heaters, air-handling units and heat pumps.
• Document customer interactions/technical support in Salesforce Service Cloud CRM
• Provide technical support to internal/external customers through call center calls, and email.
• Use Salesforce/SAP to guide and assist contractors with knowledge-based troubleshooting, advising and resolving field issues.
• Assist in repair protocols/procedures including accurate service records and reports.
• Report product service issues to Product Engineering.
• Assist in the development/delivery of seminars, webinars, hands-on product training, short technical videos and workshops for internal/external customers.

Skills

Technical troubleshooting

HVAC knowledge

Customer service

Education

High School Diploma or GED

Tools

Salesforce Service Cloud

SAP

Job description

Viessmann is seeking a sophisticated, solutions-oriented Technical Services Representative to elevate our technical support operations and drive customer excellence across the USA and Canada.

This role, based in Langley, BC, operates in a flexible hybrid model (3 days in the office, 2 days remote) and serves as a regional SME for climate comfort solutions. You will work with enterprise platforms to guide customers and contractors and collaborate with Product Engineering on quality initiatives.