Hybrid Frontline Auto Claims Team Lead

Aviva Canada; Dartmouth; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Career development opportunities

Employee wellness benefits

Job summary

Aviva Canada is seeking a capable leader to drive team performance and deliver strategic outcomes. This hybrid role emphasizes coaching, data-informed decisions, and strong risk management to protect what matters for customers and communities.

You’ll guide development, set clear goals, and collaborate across functions. You will partner with Talent Acquisition and Leadership to grow capabilities, deliver effective performance conversations, and foster a culture of care, commitment, community, and

Qualifications

• 2+ years of proven leadership experience preferred.
• Fully Licensed in all Atlantic Provinces (as applicable)
• Technical competence in Personal and Commercial Auto insurance.
• Excellent verbal and written communication skills.

Responsibilities

• Create and maintain a high-performance culture by role modeling behaviors that builds trust and respect.
• Assess people’s capabilities and development needs within the Career and capability framework.
• Coach and develop team members to realize potential and achieve business unit goals.
• Conduct performance conversations with clear direction and frequent feedback.
• Use data to monitor performance and drive improvement initiatives.
• Understand and address root causes of waste and barriers in processes.
• Apply risk management controls proportionately.
• Make data-driven decisions to improve customer journeys and outcomes.
• Lead quality assurance and training opportunities for the team.
• Own the results of the team and align them with company strategy.

Skills

Leadership

Communication

Data analysis

Coaching

Risk awareness

Decision making

Guidewire experience

Excel

PowerPoint

Education

University Degree or College Diploma

Tools

Guidewire ClaimCenter

Job description

Aviva Canada is seeking a capable leader to drive team performance and deliver strategic outcomes. This hybrid role emphasizes coaching, data-informed decisions, and strong risk management to protect what matters for customers and communities.

You’ll guide development, set clear goals, and collaborate across functions. You will partner with Talent Acquisition and Leadership to grow capabilities, deliver effective performance conversations, and foster a culture of care, commitment, community, and