Hybrid Fraud Operations Analyst

Payments Canada; Toronto; Hybrid; CAD 75,000 - 92,000; Full time

Benefits offered by this job

Flexible, hybrid work environment

Professional development opportunities

Competitive compensation and pension

Job summary

Payments Canada, located in Ottawa, is hiring a Fraud Operations Analyst to execute defined RTR/N PFS processes while managing risk within enterprise tolerance. You will monitor RTR operations, analyze data, and advise on improvements, acting as a SME across the RTR operations and related interfaces.

Required are post-secondary education and at least three years in a similar role, with strong presentation, communication, and collaboration skills.

Qualifications

• Post-secondary education in a relevant area.
• Minimum of three (3) years of progressive experience in a business operations, administration, economics, or policy related position.
• Eligibility to obtain and maintain Government of Canada Reliability Status Clearance.
• Bilingualism (English and French) is considered an asset.

Responsibilities

• Perform in depth research and analysis to provide advice and recommendations to RTR Payments System Management.
• Provide a business interface between RTR Operations, Technical System Operators and Support teams and external stakeholders.
• Develop a strong understanding of Payments Canada’s by-laws, rules and standards to ensure operational excellence.
• Conduct research to respond to public inquiries related to payments and Payments Canada rules and standards.
• Contribute to the continual improvement of the RTR System Operations team by identifying, documenting and sharing process improvement opportunities.
• Execute the operations, monitoring, and oversight of RTR business processes and activities.
• Participating in on-call schedule for Operational Support of all RTR operational incidents and events.
• Work closely with the RTR Payments System Operations (RPOC) team to ensure smooth service delivery.
• Support small, cross-functional teams to support the coordination and execution of operational projects and annual initiatives.

Skills

Stakeholder management

Data analysis

Business communication

Time management

On-call readiness

Education

Post-secondary education in a relevant area

Job description

Payments Canada, located in Ottawa, is hiring a Fraud Operations Analyst to execute defined RTR/N PFS processes while managing risk within enterprise tolerance. You will monitor RTR operations, analyze data, and advise on improvements, acting as a SME across the RTR operations and related interfaces.

Required are post-secondary education and at least three years in a similar role, with strong presentation, communication, and collaboration skills.