Hybrid Field Operations & Customer Solutions Associate

Grainger Canada; Regina; Hybrid; CAD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO and holidays

Life insurance

Employee discounts

Job summary

Grainger Canada is seeking a Field Operations Associate to join our hybrid KeepStock/Branch team. You will own the customer experience, handle order entry, pick product, and safely load customer vehicles, balancing branch sales with field service responsibilities.

You have 1+ years in retail or customer service, a valid driver’s license, and an HS diploma. You will travel to customer sites as needed, learning fast, communicating clearly, and solving problems to exceed customer expectations.

Qualifications

• 1+ years experience in retail/selling or customer service environment.
• HS diploma/GED required.
• Valid driver’s license in province of residence.
• Flexibility in working hours to accommodate branch operations.
• Ability to safely learn and operate powered industrial equipment, forklift.

Responsibilities

• Own the entire customer experience, including product selection, order entry, and loading customer vehicles.
• Focus on branch sales while delivering exceptional service to customers and achieving revenue targets.
• Promote Grainger products and services and provide substitutions when needed.
• Maintain knowledge of products and tools and complete required certifications.
• Process transactions and provide updates on delivery, quotes, and lead times.
• Service customer needs including Vendor Managed Inventory and replenishment.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Tools

Forklift operation

Job description

Grainger Canada is seeking a Field Operations Associate to join our hybrid KeepStock/Branch team. You will own the customer experience, handle order entry, pick product, and safely load customer vehicles, balancing branch sales with field service responsibilities.

You have 1+ years in retail or customer service, a valid driver’s license, and an HS diploma. You will travel to customer sites as needed, learning fast, communicating clearly, and solving problems to exceed customer expectations.