Hybrid Disability Case Manager - Drive Return-to-Work

Sun Life; Toronto; Hybrid; CAD 70,000 - 98,000; Full time

Job summary

Sun Life is recruiting for a Hybrid role in Toronto to support Canadians through disability and recovery journeys. The role blends clinical insight with data-driven decision making, focusing on empathetic client support and collaboration with employers and healthcare providers.

Ideal candidates bring frontline healthcare experience, a bachelor’s degree in Healthcare, Kinesiology or Business, and 3–5 years in case management or healthcare settings.

Qualifications

• Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support).
• Bachelor’s degree in Healthcare, Kinesiology or Business.
• 3–5 years of professional experience, ideally in healthcare or case management.

Responsibilities

• Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.
• Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
• Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
• Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
• Build strong, trust-based relationships with clients, employers, and healthcare providers.
• Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

Skills

Clinical experience

Analytical thinking

Crisis intervention

Education

Bachelor's degree in Healthcare

Bachelor's degree in Kinesiology

Bachelor's degree in Business

Job description

Sun Life is recruiting for a Hybrid role in Toronto to support Canadians through disability and recovery journeys. The role blends clinical insight with data-driven decision making, focusing on empathetic client support and collaboration with employers and healthcare providers.

Ideal candidates bring frontline healthcare experience, a bachelor’s degree in Healthcare, Kinesiology or Business, and 3–5 years in case management or healthcare settings.