Hybrid Data Center Director - IT Infra & Operations Leader

Alteo Inc.; Victoriaville; Hybrid; CAD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Alteo Inc. is seeking a Data Center Director for a permanent role based in Victoriaville, with a hybrid work arrangement (3 days in-office, 2 days remote). You will lead the data center operations, manage IT infrastructure, and drive service excellence while mentoring a growing team.

Strong leadership, ITIL knowledge, and a client-focused mindset are essential. The role emphasizes strategic oversight of facilities, security, incident management, and supplier relationships to meet SLAs and

Qualifications

• 5+ years of experience in IT infrastructure management.
• Experience in team management.
• Expertise in data center infrastructures and environments.
• Knowledge of ITIL practices is a plus.
• Strong leadership and client-focused mindset.

Responsibilities

• Lead the data center with emphasis on technical and operational integrity of IT infrastructure.
• Ensure power, cooling, physical security, and related systems function properly.
• Manage incidents, requests, and SLA adherence per ITIL and customer agreements.
• Coordinate incident support and assist with major issues on a rotating basis.
• Ensure projects are delivered on time and within budget.
• Oversee maintenance tasks and backups for efficiency and accuracy.
• Measure, monitor, and report data center performance using metrics.
• Maintain equipment inventory to meet service level requirements.
• Develop a strategic vision aligned with standards and best practices.
• Monitor IT developments and assess relevance to the organization.
• Build and sustain supplier relationships; negotiate related proposals.
• Audit and keep operating procedures and documentation up to date.
• Lead team activities including planning, organization, and coordination.
• Participate in hiring and ensure policy compliance.
• Promote team engagement and development; monitor performance.

Skills

IT infrastructure management

Team management

ITIL knowledge

Leadership

Strong communication

Proactivity

Autonomy

Organizational skills

Client satisfaction focus

Conflict resolution

Stress resilience

Adaptability

Education

DEC/BAC in IT or equivalent

Job description

Alteo Inc. is seeking a Data Center Director for a permanent role based in Victoriaville, with a hybrid work arrangement (3 days in-office, 2 days remote). You will lead the data center operations, manage IT infrastructure, and drive service excellence while mentoring a growing team.

Strong leadership, ITIL knowledge, and a client-focused mindset are essential. The role emphasizes strategic oversight of facilities, security, incident management, and supplier relationships to meet SLAs and