Data Center Director [#4997]

Alteo Inc.; Victoriaville; Híbrido; CAD 140.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Descripción de la vacante

Alteo Inc. is seeking a Data Center Director for a permanent role based in Victoriaville, with a hybrid work arrangement (3 days in-office, 2 days remote). You will lead the data center operations, manage IT infrastructure, and drive service excellence while mentoring a growing team.

Strong leadership, ITIL knowledge, and a client-focused mindset are essential. The role emphasizes strategic oversight of facilities, security, incident management, and supplier relationships to meet SLAs and

Formación

• 5+ years of experience in IT infrastructure management.
• Experience in team management.
• Expertise in data center infrastructures and environments.
• Knowledge of ITIL practices is a plus.
• Strong leadership and client-focused mindset.

Responsabilidades

• Lead the data center with emphasis on technical and operational integrity of IT infrastructure.
• Ensure power, cooling, physical security, and related systems function properly.
• Manage incidents, requests, and SLA adherence per ITIL and customer agreements.
• Coordinate incident support and assist with major issues on a rotating basis.
• Ensure projects are delivered on time and within budget.
• Oversee maintenance tasks and backups for efficiency and accuracy.
• Measure, monitor, and report data center performance using metrics.
• Maintain equipment inventory to meet service level requirements.
• Develop a strategic vision aligned with standards and best practices.
• Monitor IT developments and assess relevance to the organization.
• Build and sustain supplier relationships; negotiate related proposals.
• Audit and keep operating procedures and documentation up to date.
• Lead team activities including planning, organization, and coordination.
• Participate in hiring and ensure policy compliance.
• Promote team engagement and development; monitor performance.

Conocimientos

IT infrastructure management

Team management

ITIL knowledge

Leadership

Strong communication

Proactivity

Autonomy

Organizational skills

Client satisfaction focus

Conflict resolution

Stress resilience

Adaptability

Educación

DEC/BAC in IT or equivalent

Descripción del empleo

Alteo is seeking a Data Center Director for a permanent position based in Victoriaville.

*** Hybrid work: 3 days in the office; 2 days remote ***

You will be responsible for ensuring that our clients’ requests are handled efficiently while actively participating in the department’s operational management. Drawing on your strong customer service skills and inspiring leadership, you will effectively contribute to customer satisfaction and the professional growth of your team members.

RESPONSIBILITIES:

> Lead the data center

• Ensure the technical and operational integrity of the data center (including the entire IT infrastructure that supports hosted services)
• Ensure the proper functioning of electromechanical systems, ranging from power supply to cooling. You will also be responsible for the physical security of the data centers (e.g., access control, fire protection, etc.)
• Ensure that incidents, service requests, and issues are managed effectively in accordance with best practices (ITIL) and established customer service level agreements (SLAs)
• Manage and coordinate incident support, and be assigned to it on a rotating basis to assist with major issues (escalations)
• Ensure that various projects are carried out efficiently and delivered on time and within budget
• Ensure that maintenance work and recurring activities (e.g., backups) are performed efficiently and correctly
• Measure, monitor, and report on data center performance (using specific metrics)
• Manage, control, and maintain the equipment inventory to ensure sufficient hardware is available at all times to meet established service level agreements (SLAs)
• Develop a strategic vision to support business needs by leveraging standards, best practices, and data center-specific norms
• Continuously monitor the latest IT developments and evaluate their relevance to the organization
• Develop and maintain strategic business relationships with our suppliers while ensuring that related proposals are negotiated effectively
• Audit and ensure the documentation for operating procedures, technical documentation, and processes under your responsibility is up to date

> Ensure the sound management of assigned human resources

• Lead team activities, including planning, work organization, and task coordination
• Actively participate in the hiring process
• Ensure team engagement and full compliance with internal policies
• Oversee the team’s development and performance.

PROFILE:

• DEC/BAC in IT or equivalent
• 5+ years of experience in IT infrastructure management
• Experience in team management
• Expertise in data center-specific infrastructures and environments
• Experience in SMEs (a plus)
• Knowledge of ITIL practices (a plus)
• Unifying leadership
• Strong communication skills and dynamism
• Proactivity and autonomy
• Excellent organizational and planning skills
• Ability to propose creative and innovative solutions
• Strong listening and interpersonal skills, with both clients and colleagues
• Commitment to meeting obligations
• Naturally results-oriented and focused on client satisfaction
• Commitment to respect, courtesy, collaboration, and kindness
• Ability to resolve interpersonal conflicts tactfully
• Stress tolerance and excellent adaptability