Hybrid Customer Finance Assistant – Billing & Support

Civic Recruitment Limited; Debden; Hybrid; CAD 41,000 - 49,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Civic Recruitment Limited in the United Kingdom is seeking a Customer Finance Assistant to provide high-quality administrative and financial support to the Adult Social Care Customer Finance Team.

The post holder will handle customer enquiries about care charges, invoices, homecare and residential services, ensuring timely and accurate information for service users, families, providers, and internal colleagues.

Qualifications

• GCSE English and Maths required or equivalent.
• NVQ Level 2 in Business Administration, Customer Service, Finance, or related field desirable.
• Experience in admin, customer service, finance, or office-based environment.

Responsibilities

• Respond to customer enquiries via email and phone.
• Process invoices, credits, and financial adjustments.
• Maintain accurate records and databases.
• Support billing processes and charging policies.
• Collaborate with Adult Social Care teams and providers.

Skills

Verbal communication

Written communication

Customer service

Numerical skills

Attention to detail

Organisation

Teamwork

Independent work

MS Office (Outlook, Word, Excel)

GDPR & data protection

Education

GCSE English & Maths

NVQ Level 2 in Business Admin/Customer Service/Finance

Tools

Microsoft Office Suite

Financial systems

Case management systems

Job description

Civic Recruitment Limited in the United Kingdom is seeking a Customer Finance Assistant to provide high-quality administrative and financial support to the Adult Social Care Customer Finance Team.

The post holder will handle customer enquiries about care charges, invoices, homecare and residential services, ensuring timely and accurate information for service users, families, providers, and internal colleagues.