Bilingual Client Executive - Quebec Region - Chargé/e de clientèle Bilingue (Anglais & Français) – Région du Québec

TransUnion; Quebec; Remote; CAD 81,000 - 112,000; Full time

Benefits offered by this job

Accommodation for disabilities

Work-life flexibility

Job summary

TransUnion is seeking a bilingual Client Executive to support growth and client engagement across Quebec. You will partner with sales and cross-functional teams to manage day-to-day client needs and defend revenue while pursuing new opportunities.

The role requires strong English/French communication, relationship-building, and strategic account management experience within financial services. The position is remote with occasional in-person events as needed.

Qualifications

• Candidate must be fully bilingual (English & French) and reside in Quebec.
• Bachelor's Degree in Business, Commerce, Finance, Marketing, or a related field.
• 5+ years of sales or account management experience in a credit reporting or related industry.

Responsibilities

• Manage relationships with strategic financial institution clients across Quebec, serving as a key point of contact for day-to-day engagement and account support.
• Responsible for day to day sales to an assigned group of clients to defend and grow revenue.
• Develop and maintain strong relationships with client stakeholders to support retention, satisfaction, and long-term growth.
• Coordinate client initiatives, including renewals, implementations, service enhancements, and issue resolution.

Job description

TransUnion's Job Applicant Privacy Notice Team Overview

We are seeking a Bilingual Client Executive with exceptional sales and relationship skills to be part of our exciting journey! This position allows for mentorship and career growth opportunities. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview And Core Responsibilities

This Bilingual Client Executive will act as a key client executive & partner of the sales team and is responsible for supporting customer engagement and growth in the Quebec region. This role will partner and collaborate with stakeholders across organization. The client executive will have the opportunity to work closely with key financial services clients and work with internal partners to help manage and growth the Transunion business in the Quebec region.

• Manage relationships with strategic financial institution clients across Quebec, serving as a key point of contact for day-to-day engagement and account support.
• Responsible for day to day sales to an assigned group of clients to defend and grow revenue.
• In addition, works with a senior sales executive on a select group of high growth potential accounts to win net new revenue opportunities and significantly grow the business.
• Develop and maintain strong relationships with client stakeholders to support retention, satisfaction, and long-term growth.
• Account planning and the defending of existing relationships, through the effective day-to-day management of allocated accounts in the Quebec Region.
• Support account planning activities and help identify opportunities to expand product adoption and deepen client partnerships.
• Coordinate client initiatives, including renewals, implementations, service enhancements, and issue resolution.
• Partner with cross-functional teams including product, legal, operations, analytics, and technology to address client needs and deliver solutions.
• Prepare and participate in client meetings, business reviews, and strategic discussions with customer stakeholders.
• Demonstrated proficiency in outbound virtual sales; full knowledge of the product line and its applications; and experience with strategic account planning.
• Manage multiple client priorities simultaneously, ensuring timely follow-up, execution of commitments, and effective communication.
• Maintain knowledge of industry trends, market dynamics, and regulatory developments impacting the financial services sector.
• Implement an account review process that ensures constant opportunity development for the sales pipeline and closing of new business and renewal of existing business.
• Comply with relevant sales processes such as Salesforce.com.
• Monitor own effectiveness of sales and after sales efforts in context of business plans and strategies, and recommend improvements to process and approach where indicated.
• Own internal administrative tasks related to Opportunity management, reporting, product/service set-up and delivery, CRM/Service Desk tickets, etc.
• Deliver bilingual (French and English) client communications, presentations, and stakeholder engagement activities.
• Performs other duties as required.

Required Knowledge And Experiences

Candidate must be fully bilingual (English & French) and reside in Quebec. Strong communication, presentation, and organizational skills in both French and English. Bachelor's Degree in Business, Commerce, Finance, Marketing, or a related field. Requires 5+ years of sales or account management experience in a credit reporting or related industry plus in depth experience either in banking/insurance, retail credit or consumer credit reporting industries. Ability to effectively create and execute a sales plan to gain market share and increase market penetration. Must be proficient with Microsoft applications. Experience managing strategic client relationships and coordinating cross-functional initiatives. Superior organizational skills with the ability to handle concurrent projects. Ability to communicate with both technical and non-technical customers. Must be able to work effectively in a team environment. Possesses in-depth knowledge of TransUnion core solutions including those supported by other BU (i.e. true credit, batch). Knowledge of the financial services industry, including banking and lending. Ability to act with professionalism, discretion, and sound judgment. Demonstrated ability to manage multiple priorities, build client relationships, and resolve issues effectively.

Qualifications requises

Le ou la candidat(e) doit être parfaitement bilingue (français et anglais) et résider au Québec. Excellentes aptitudes en communication, en présentation et en organisation, en français et en anglais. Baccalauréat en administration des affaires, commerce, finance, marketing ou dans un domaine connexe. Minimum de cinq (5) années d’expérience en ventes ou en gestion de comptes dans le secteur des agences d’évaluation du crédit ou dans un domaine connexe, ainsi qu’une expérience approfondie dans les secteurs bancaires et de l’assurance, du crédit au détail ou de l’évaluation du crédit à la consommation. Capacité démontrée à élaborer et à exécuter efficacement un plan de vente visant à accroître la part de marché et à augmenter la pénétration du marché. Maîtrise des applications Microsoft Office. Expérience de la gestion de relations stratégiques avec les clients et de la coordination d’initiatives interfonctionnelles. Excellentes compétences organisationnelles et capacité à gérer plusieurs projets simultanément. Capacité à communiquer efficacement avec des clients techniques et non techniques. Aptitude à travailler efficacement dans un environnement d’équipe. Connaissance approfondie des solutions de base de TransUnion, y compris celles soutenues par d’autres unités d’affaires (par exemple : TrueCredit, Batch). Bonne connaissance du secteur des services financiers, notamment des secteurs bancaire et du crédit. Capacité à agir avec professionnalisme, discrétion et jugement. Capacité démontrée à gérer plusieurs priorités à la fois, à développer des relations solides avec les clients et à résoudre efficacement les problèmes.

Salary and Compensation

The expected pay range for this position is $81,000 - $111,500 annually. The pay information provided for this position reflects a reasonable estimate of the range of expected compensation for this job. At TransUnion, actual compensation is based on careful consideration of many factors such as (but not limited to) an individual’s education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. In addition, variable compensation is based on applicable company guidance and plan documents as well as performance.

Benefits and Perks

• Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.
• We prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Company Culture and Values

TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

Internal Title

TransUnion's Internal Job Title: AE II, Account Dev - Direct Sales