Hybrid Client Services Coordinator for Employment Support

Prospect Human Services Society; Edmonton; Hybrid; CAD 52,000 - 70,000; Full time

Job summary

Prospect Human Services Society in Edmonton is seeking a dedicated professional to serve as the central contact for client support networks, guiding individuals from intake through service completion.

You will assess goals, coordinate intake, determine eligibility with the Program Manager, and arrange accommodations as needed while maintaining detailed client files and reporting on outcomes.

Qualifications

• Completion of post-secondary education in Business, Social, Human Services, and/or a related discipline.
• 2+ years related experience; preferably in case management.
• Strong written and verbal communication skills; act as intermediary between client and stakeholders.

Responsibilities

• Act as central contact for client support network from intake to service completion.
• Orientates clients to Prospect and program services; completes goal assessments.
• Schedules intake meetings with clients and support networks; determines eligibility with Program Manager.
• Arranges accommodations or assistive technologies as needed; facilitates annual reviews.
• Maintains client files: service plans, work history, funding, assessments, and related information.
• Monitors client and network satisfaction; communicates changes to Prospect team and external stakeholders.
• Provides behavioral and programming support to teach and expand employability skills.
• Ensures compliance with policies, privacy and applicable legislation.

Skills

Verbal communications

Written communications

Interpersonal skills

Organizational skills

Team collaboration

Education

Post-secondary education in Business, Social, Human Services, or related

Tools

Microsoft Office

Database software

Job description

Prospect Human Services Society in Edmonton is seeking a dedicated professional to serve as the central contact for client support networks, guiding individuals from intake through service completion.

You will assess goals, coordinate intake, determine eligibility with the Program Manager, and arrange accommodations as needed while maintaining detailed client files and reporting on outcomes.